Midlands Enterprise Awards 2017

SME NEWS / Midlands Enterprise Awards 2017 15 , TalarMade are a global manufacturer of innovative orthopaedic bracing and pressure care products, and suppliers of clinical services to the NHS, private healthcare providers and the general public. Ian Leddy –Managing Director gives us an insight into what makes the company so successful. Best Orthotics Product Provider 2017 & Award for Innovation in Podiatry Products TalarMade specialise in providing ‘fit for purpose’ innovative products that provide improved patient outcomes, and support this by providing industry leading training and education to healthcare professionals which raises their levels of clinical knowledge and allows them to get the best from the products we supply. Ian provides us with details of the company’s mission and how staff contribute to helping them achieve this aim. “Fundamentally, our mission is to turn complexity into simplicity, and by doing this, our products and services allow the practising clinician to treat their patient groups swiftly. Therefore, this assists in cutting down on waiting times, as well as allowing the patient to go for longer periods without needing to visit the clinician treating them, improving their outcomes.” Based in the Midlands, Ian believes it is beneficial as they are well placed to cover all parts of the UK. As well as this, the success of the company can be attributed to its customer service and the way staff approach and treat each client individually. “Customer service is important and we listen to our customers, making sure they receive the service they desire. We then look to ensure we can provide them exactly what they are looking for in a timely and cost effective manner by being flexible in our approach and matching what we can do exactly to the customer requirement.” Ultimately, ensuring all its staff are equipped to provide the best service to clients and customers enables TalarMade to plan ahead, whilst providing a service to be proud of. Ian believes that a positive and internal culture will help stand the company in good stead for the future. “Looking ahead, our culture is one of empowerment; enabling all staff to work towards achieving the same targets and missions. In all areas of our business we employ people who are high calibre which have worked for us in many cases for several years and have developed their knowledge of our customers and products/ services in order to provide the highest levels of support to them. We want our staff to progress, be happy in their work and participate in our growth and success as an organisation, as this will drive the success of the company as a whole.” Company: TalarMade Ltd Contact: Ian Leddy Email: ileddy@talarmade.com Address: Springwood House, Foxwood Way, Foxwood, Industrial Park, Chesterfield, Derbyshire, S41 9RN, UK Phone: 07825 322627 Website: www.talarmade.com MID17003

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