2018 UK Southern Business Awards

SME NEWS / 2018 UK Southern Business Awards 9 , Black Nova Designs is a rapidly growing family web design business, owned by husband and wife duo Kyle and Danielle Holmes. We invited Danielle to tell us more about the firmand the secrets behind its incredible success. Best Web Design Agency - Wiltshire Specialising in website design, website hosting, computer repair and business support, Black Nova Designs helps a range of clients, both in Wiltshire, where it is based, and throughout the UK. The firm was first born when Founder Kyle, at just 14 years old, saw a gap in the market set up an ‘open support’ team for people experiencing computer problems after being shocked to see a company offering the same advice for £1.50 per minute. Since then, Black Nova Designs was developed, and today the firm offers a range of services, as Danielle highlights in her initial comments. “Here at Black Nova Designs we pride ourselves on offering a plethora of affordable yet professional products and services to meet both our clients’ individual and business needs. Based in Wiltshire, our clients are predominantly equine and rural businesses, ranging from sole traders to larger scale internationally trading brands. They are mostly sole traders and SMEs looking for an all-round IT solution for their Website Design and ongoing hosting. “To meet their needs, our offering is greatly customer focused; we listen to our clients’ ideas and ensure we bring them an online presence both they and we can be proud of. We firmly believe that every client deserves a personalised service, and the fact that we are a small, family run, business enables us both to understand the needs of our clients, but also to provide the level of service they need to support them in the growth of their own business.” This level of personalised service is central to the firm’s success, and as such Danielle is keen to explore the Black Nova Designs’ approach and how this benefits the firm’s clients. “When you work with Black Nova Designs you are working with a personal team. We believe in giving all your requirements a personal touch. To us, technology is like a fine art, nobody loves it more than we do. The customer is at the heart of everything we do. We take great pride in providing an outstanding service to all our customers. Getting to know the team will allow you to get into the mind of the designers and developers, then as a team we can develop the ultimate package for your individual and business requirements. We take time to learn your business, your goals and identify your target audience. It is our passion to Black Nova Designs SOU18007 build a reputable and highly recommended service to all our customers.” Operating in the competitive web design space, Black Nova Designs understands this ever- evolving market and has a vast wealth of knowledge on the latest trends it is seeing, which Danielle is happy to share with us as she explores the developments which will be important to the firm moving forward. “In our market, with the increasing focus on IT and the skills necessary to support business, we anticipate it becoming more difficult to attract good developers and programmers in the shorter term. Demand is currently high in the South West, due to the rapid expansion of bigger business, as we are aware that we will have to provide a different package for our employees so that we can attract and retain the good quality staff we need to grow our business. We are lucky that we have an extremely good and loyal team currently. “Additionally, over the past 12 months cyber security and GDPR have been most businesses primary IT concerns. The requirement from Google for SSL certificates for all websites is also something that is going to take time to implement but it is something we have always provided as inclusive part of our services; most website hosts provide the encryption but it’s always worth checking that yours offers the SSL certificate too. Cookie policies and privacy statements have caused quite a stir within the industry as well but despite having always been a suggested requirement, are only recently required by law. These key pointers are a prime focus for all businesses and looking ahead we will be supporting our clients through these changes.” With regards to the future of Black Nova Designs itself, the firm has huge lifetime plans to have regional offices with highly skilled, trained and self-motivated teams, helping everyone be safe, secure and up to date when it comes to technology. The firm’s recent move to a new office space provides it with many exciting opportunities for further growth, as Danielle is proud to conclude. “Recently, Black Nova Designs acquired new offices in North Wiltshire. With team members of staff, we simply outgrew our home office so are even more excited about what the future may hold in our new location.” Company: Black Nova Designs Contact: Danielle Holmes Address: Redman Road, Calne, SN11 9PL Phone: 01793 210045 Website: www.blacknovadesigns.co.uk