Family Business Awards 2022

5 | Family Business Awards 2022 MCS Cleaning & Maintenance Ltd (MCS) has nurtured an incredible reputation in its industry through a commitment to adhering to the highest of expectations. Following the company’s recognition in the Family Business Awards, we took a closer look at the team at the heart of MCS. Director Kelly Blacknell believes strongly in the power of a positive and robust company culture in establishing long-lasting success. This carries over to the team’s approach to client service, creating a two-tiered reputation that has coloured the MCS brand as one that achieves results, exceeds expectations and treats people, simply, right. “MCS prides itself on caring about our clients & our team. We have over 250 people in our team and 60 Clients across Factories, Schools, Offices and Shopfitters. Our Core values are “Be P.A.R.T of something! Pride & Passion, Accountability, Reliability, Teamwork & Trust. From the beginning we always believed in if you look after your team, your team will look after you.” Of course, the greater cleaning industry is notoriously competitive, with many businesses Cleaning Company of the Year – Midlands aiming to foster reputations that are defined by achieving consistently high standards. An area that MCS has differentiated itself lies in, predictably perhaps, in continuous professional training for the team. This ongoing investment ensures that each team member’s development remains ongoing and ever-growing, as Kelly explains in more detail. “Our business offers BICS (British Institute of Cleaning) training to all of our team ensuring continuity of cleaning across the board. All in all, we place a heavy emphasis on ensuring that the team are equipped with the right skills and equipment to do any job they do. There’s nothing worse than a person not having the correct equipment to get the job done. “Everyone is fully DBS checked, insured, fully trained and are give a comprehensive understanding of the client’s service agreement, so the client gets what they expect from the first day of service. On the management side, we make sure we’re approachable, kin, considerate and caring to everyone’s needs. We also ensure that all members of the team have access to the EAP (Employee Assistant Program) service.” By all regards, MCS has capitalised on its centralised Midlands location, allowing for the distribution of services across the UK with not too much difficulty or impact on price. This has positioned them in an enviable space since the market is once again growing on the back of reduced COVID cases. “The cleaning industry is once again growing with the worst of the pandemic having passed. We are seeing our clients returning to having day Janitors, extra cleaning hours and extra cleaning teams needed to help maintain safe environments for their teams. This has, of course, been great for our industry and proving that – especially now – we are a valuable asset.” This very much defines the more immediate future for MCS, as it looks to drive towards a larger client, as Kelly adds in her final comments. “2022 holds promise of extending our MCS Family, we have quite a few clients in the pipeline looking to join MCS from a few schools to a large wealth investment firm and a public sector client. We also intend on investing in some great new technology to help make cleaning time more efficient reducing the clients’ overheads.” Company: MCS Cleaning & Maintenance Ltd Name: Kelly & Tim Blacknell Email: Web Address: Address: Unit 15 The Courtyard, Stenson Road, Coalville Leicester LE67 4JP Telephone:01530 382006 Jun22159 “We find by rewarding our team and recognising hard work their commitment to quality and standards are second to none ensuring we continue to have happy clients.”