9 | IT Awards 2022 Technical Drive has been fast becoming the benchmark for Quality IT service and support in the Midlands. But now, having won ‘MOST Innovative Cloud Solutions Provider’ from SME News our service delivery is award winning! Time to buy a trophy cabinet! Of course, anyone can say they provide a quality service or product but if they don’t, they will soon get found out and just like we have seen with governments who promise the earth and deliver nothing, this happens with monotonous regularity in the IT industry. But we look at this insincerity as a huge opportunity. It is our opportunity to be the real deal, to walk the walk, to do ‘what it says on the tin’. Definitely, absolutely, every time, and if we don’t, we have the processes and people in place to deal with it over and above the client’s expectation. To back this up we decided at an early stage to run the business according to ISO 9001, which is the recognised standard for service delivery. If we’re honest, we can’t understand how other service companies run without it and believe that this is what every client should look for before anything else as it is real evidence that you care about what happens in your company and how it might affect the client. We’re also accredited with ISO 27001 for data security. In this day and age where everybody seems to be hacking each other or politicians are leaving USB sticks on trains, it is the very least you would expect from your IT Partner in terms of looking after for your data security. So we are very organised, with the badges to prove it! But we also know what we are doing! We have gone to great lengths to achieve Gold Standard in all the ‘best of breed’ products and services that we provide including being Microsoft Gold accredited. This means that we commit to training our people on a regular basis and help them become more knowledgeable in the relevant technologies for our clients, so they don’t have to hang around waiting for answers. This also puts us in the top 1% of Microsoft partners in the world! Then there’s the most important bit. Our people. (well, OK, the second most important bit, behind the clients!) They not only know what they are doing but they have initiative, invention and personality. Every one of them. And do you know what else? They are really nice people to work with. When you spend most of your waking hours with your colleagues, it is important that there are personalities that allow work to be a pleasurable and interesting place to be. And trust me on this, they do! We deal with SME’s in the Midlands and we have no desire to have bigger clients than we already have. When we started we heard lots of stories of how this or that company was great when we were first with them, but now they’ve got bigger clients they are not so good. We are determined to keep the same level of service to all of our clients. We understand that they need us. Typically, they don’t have an IT manager, so they are totally dependent on us for all matters IT. So we give them truly end to end support on all elements of their IT. And more. This reminds me of those TV programs you see when they look at a failing restaurant that has a menu that has everything on it that you could possibly want and it’s all done badly. The first Jun22293 We Like to Think We’re Amazing, Now it’s Official! recommendation the expert chef makes is to cut the menu down and do a few things well. Make a cheeseburger, all sizzling and melting or a great English breakfast rather than trying to do everything and be all things to all men. Talking of cheeseburgers - what time’s lunch? So in IT you get companies trying to be telecoms, managed print, IT - everything and if you’ve ever bought a ‘four in one’ of anything, it’s not as good as the individual item. Technical Drive are not an ‘all in one’. We pride ourselves on being masters in IT – something we can back up and our clients will vouch for. 150 five-star Google Reviews can’t be wrong! Our plans going forward? To create a fantastic working environment for our staff and to make the service better and better and better for our clients and build on our reputation as the only true Quality IT Provider in the Midlands. …and maybe win a few more awards for our cabinet! Simon Cole CEO Technical Drive are not an ‘all in one’. We pride ourselves on being masters in IT – something we can back up and our clients will vouch for.
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