6 | SME News IT Awards 2023 As a leading IT support company based in Kings Lynn and West Norfolk, Uptech Ltd is passionate about the support it offers to businesses. Its offerings include enterprise-level tools, Cyber Security Solutions, and IT hardware. We find out more from James Fowler as we profile the company following its celebrations from a prestigious win in the IT Awards 2023. Uptech Ltd (Uptech) believes that every business should have an IT system. It enables them to be more productive and to be more profitable. But even more importantly, Uptech wants to make the lives of the business owners and their staff easier and more enjoyable. Established in 1994, Uptech offers high-end IT services to businesses with anywhere between 5-200 staff members, with multiple locations (including remote working), in order to keep them all connected. The firm has helped its clients to grow and improve their IT, becoming more profitable and productive. With services ranging from managed IT solutions, cybersecurity, IT kit advise, and Office 365 solutions, including Cloud storage, set-up, and maintenance, it’s not hard to see why Uptech is a magnificent force in its field. Since its launch nearly 30 years ago, Uptech has grown and developed into a thriving company and with that, so has its valued relationships with its loyal clients. Now a national company, working alongside a diverse customer base that includes small, medium, and enterprise-level businesses, Uptech’s core principals have remained the same: to work seamlessly as a part of its clients’ team to make sure their IT systems enable them to operate as efficiently and productively as possible. “We like it when IT is not the talking point,” explains James Fowler, the firm’s Business Development Manager. “Our aim is to make our customer’s IT systems as unobtrusive as possible and the shield in the Uptech logo says it all – our mission is to guard against potential issues, to maintain existing systems, and to effortlessly integrate new and improved systems as they become appropriate.” Uptech’s primary objective is to help its clients maximise their return on investment in IT and cybersecurity. The firm understands that technology plays a crucial role in driving business success, and its aim is to ensure that clients get the best possible outcomes from their IT investments. Whether it's implementing robust cybersecurity measures, optimising infrastructure, or leveraging the power of digital transformation, Uptech provides tailored solutions that align with its clients' specific goals and objectives. Moreover, the firm prides itself on delivering exceptional IT support and business technology support. Its experts are available to assist clients with their day-to-day IT operations, troubleshoot issues, and provide timely and reliable support, and it prioritises responsive and personalised service, ensuring that clients have a smooth and uninterrupted technology experience. Additionally, Uptech’s consultancy services offer strategic guidance and expertise to help businesses make informed decisions about their IT infrastructure and digital strategies. By collaborating closely with clients, understanding their unique needs and challenges, and providing comprehensive recommendations to enhance their IT capabilities and drive growth. The dedicated team of experts at Uptech are more than aware that IT is a foreign language to most people, which is why they like to keep it simple. As they see it, Uptech’s priority is to keep its clients’ core business running smoothly and efficiently. The company values also speak for themselves, and include adding value, being customer focused, promoting teamwork, being approachable, building relationships, and embracing change, which is something that the ever-evolving IT industry is renowned for! Uptech understands the complexities and challenges that the IT industry presents to its clients, and it strives to simplify processes for them by leveraging its expertise and cuttingedge technologies to provide streamlined solutions. “One of our key approaches is to conduct thorough assessments and evaluations of our clients' existing systems and workflows,” elaborates James. “This enables us to identify areas of improvement and implement efficient processes that eliminate redundancies, reduce complexities, and enhance productivity.” The team at Uptech also ensures it stays ahead of industry trends and developments in order to ensure it can capitalise on emerging opportunities, with Cloud computing, cybersecurity, and artificial intelligence are some of the areas where the firm actively invests in research and development. By embracing these trends, Uptech works to empower its clients with innovative solutions that optimise their operations and give them a competitive edge. Furthermore, a firm focus on user-friendly interfaces and intuitive designs makes it easier for clients to navigate and interact with their IT systems. Uptech’s commitment to user experience ensures that even the most complex processes can be simplified and made more accessible for all clients. “Ultimately, Uptech’s goal is to simplify the IT landscape for our clients, providing them with robust and efficient solutions that drive growth, improve efficiency, and enhance their overall business performance.” Turning challenges into opportunities is the name of the game at Uptech, and nothing can get in the firm’s way. It understands that in the dynamic world of technology, obstacles are inevitable. However, it views these challenges as stepping stones to innovation and growth. Best IT Support Company 2023 – Norfolk
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