Legal Awards 2020

12 | SME NEWS - Legal Awards 2020 Based in Lisburn, County Antrim, Skelton Callender Solicitors provide practical advice on a wide range of legal areas for both businesses and private individuals across Northern Ireland. Following their success in the Legal Awards 2020, we got in touch with Founder Dawn Callender to find out more. Committed to providing legal excellence, Skelton Callender Solicitors pride themselves on their professional manner and approachable nature in delivering sound legal solutions to their clients. To start, Dawn provides us with a brief overview of the firm and offers more insight into the firm’s client approach. “We are a general law firm offering legal advice on a wide range of issues, including property law, matrimonial law and wills & probate. When we opened, we set out to give our clients a positive experience of the legal profession and by developing strong relationships I would like to think we have achieved our goal. By supporting our clients throughout the entirety of any legal process they are involved in, we aim to make the whole thing as painless and as stress free as possible.” Like most law firms, communication at Skelton Callender Solicitors plays a huge role in the success of the firm, and as Dawn goes on to explain by keeping clients up to date with the latest developments, they continue to enjoy a positive experience. “I think communication is key. If a client is kept up to date on what is happening with their legal matter, this naturally reduces any stress they may be experiencing. We don’t want any of our clients to have any uncertainties when dealing with us, so we always guarantee that we will get back to clients with updates or to provide clarity to any issues they have. Keeping the lines of communication open is vital if we are to maintain that strong client relationship.” Currently, the biggest challenge for any small law firm is the generation of cash flow and as Dawn explains further, as a small business it’s vital their reputation in the wider industry remains a strong one. “Our income is generated from word of mouth and having a good reputation as a law firm. To ensure generation of new and repeat business, marketing and advertising is key in providing the firm with as much exposure as possible.” Best Conveyancing Law Firm - Northern Ireland Skelton Callender Solicitors In Northern Ireland, the conveyancing sector is an extremely competitive one with a number of firms leading the way. Moreover, Dawn believes the firm’s overall values are the main reason why clients seek their help over others. “Our clients become part of the Skelton Callender family, the moment that we are retained by them. Ultimately, we want our clients to feel confident in us and feel comfortable around us, so it’s important to send the right message.” To ensure the firm are attracting the right kind of personnel, Dawn argues a thorough recruitment process is key to recruiting individuals who possess similar values. “We go through detailed interviews with any potential new employees to make sure we are all on the same page. Furthermore, we want them to be professional, efficient, approachable and warm when it comes to dealing with clients and their files.” Finally, Dawn looks back on her career to date and comments on the future of Skelton Callender Solicitors. “Arguably, the most rewarding aspect of working in the legal profession is being able to solve problems for clients, whatever they may be. Just by performing to the best of our abilities, it’s amazing to see what a positive difference we can make to our clients and their lives. “Currently we are achieving our goals, making such a huge difference to clients in the conveyancing sector. Despite being a small team, the client testimonials we have received in addition to our 5* Google rating, proves we are the leading conveyancing firm in Northern Ireland for a reason. Receiving this award is a proud moment for us all and it can only help moving forwards as we look to expand the business in the future.” Contact Name: Dawn Callender Telephone Number: 02892528170 Address: The House of Vic-Ryn, Moira Road, Lisburn, BT28 2RF Web Address: www.skeltoncallender.com SKELTON CALLENDER SOL IC ITORS “Currently we are achieving our goals, making such a huge difference to clients in the conveyancing sector.”