Midlands Enterprise Awards 2018

30 SME NEWS / Midlands Enterprise Awards 2018 , Supporting a wide range of clients from its base in Exhall, Universal Windows UK manufactures and installs a wide range of products to retail and trade customers including UPVC and aluminium windows, doors, bi-folding doors, composite doors, skypods and conservatories. As part of our overview of a selection of the winners from this year’s Midlands Enterprise Awards we profiled the firm to showcase the secrets behind its success. Family Business of the Year 2018: Double Glazing Universal Windows UK MID18035 Since inception Universal Windows UK has relied on its reputation for high- quality services and products to ensure its ongoing success. Historically the company focused on supplying trade customers only. However just over 18 months ago managing director, Jo Prosser, expanded the business to cover retail customers and in doing so Jo developed our company strapline, ‘Changing the image of double glazing’ which is the cornerstone of the values of our company. She wanted the company’s emphasis to be on providing honest and trustworthy service to customers. As a result, the firm offers a unique solution, as it does not employ any sales people, and offers no sales gimmicks and does not pressurize customers into buying its products. Instead, the firm offers accurate bespoke pricing, a guaranteed call back within 24 hours and dedicated customer service. All of this promotes trust with the firm’s customers which is very much at the heart of the business and its family values. Providing everything from single door or window replacement through to crafting an entire conservatory, and even offering building services such as roofline services and porches, the firm is able to support its clients and ensure that they are a one- stop-shop for all their double glazing and home improvement requirements. As part of its rejuvenation, Universal Windows UK has also invested heavily in new technology such as databases, computer systems and specialised machinery to increase the knowledge and performance of our staff. This has helped the firm create and consistently deliver high quality products to match its high quality customer service. By manufacturing and installing their own products, the firm is able to offer its clients the highest possible standards of service and ensure that they are fully satisfied with their windows. The team firmly believe in n simplicity, honesty and integrity which is why they became an Independent Network member, to prove to their customers that they are 100% trustworthy and are dedicated to providing them with only the best solutions and support. The company’s values pervade not only its services for, and interactions with, customers, they also impacts on how Universal Windows UK treats its staff and its contributions to the wider community. As members of Independent Network there are various courses for the firm’s staff to attend such as marketing, health and safety, and finance etc, and the firm actively encourage staff to undertake these courses as part of their personal development plan and support staff in taking up these Orangery Universal Windows UK Warwickshire Aluminium bi-folding doors