Midlands Enterprise Awards 2018

SME NEWS / Midlands Enterprise Awards 2018 5 , Based inNottingham, Exposure Ninja is an online and cloud-basedmarketing service supporting a range of clients across the country. We caught up with Founder TimKitchen to find out more about the firmand how it aims to offer its valued clients the support and service they need. SME Marketing Provider of the Year 2018 - UK Established in 2012, today Exposure Ninja is a 70-person Digital Marketing Agency that helps UK clients generate more business from their websites. Having spotted a gap in the marketing industry for a transparent firm, Tim created Exposure Ninja to change the way marketing was provided, as he is proud to showcase in his opening comments. “Around five years ago I founded Exposure Ninja because so many of the digital marketing providers at the time, and indeed today, had absolutely no transparency for their clients. Businesses were spending thousands with absolutely no idea what their agency was doing for the money and seeing absolutely no growth whatsoever. As such, at Exposure Ninja, we are the polar opposite: every one of our clients knows exactly how many hours we work for them, what we do with that time, and the results we have achieved. We also do not believe in ‘minimum term contracts’ which are pretty much standard practice in the industry, and as such clients are not locked into working with us, and can use our services as much or as little as they need. “This innovative approach has led us to work with a range of clients, with our core clientele being eCommerce businesses and companies who use their websites for lead generation. Additionally, many people know of us from our bestselling books, used by businesses, universities and other marketing agencies who want practical help with their digital marketing.” Working remotely, the firm’s team of dedicated staff (known as Ninjas), rely on technology to stay in touch with one another and draw on each other’s knowledge and experience. Tim discusses how the firm overcomes the challenge of working with a team of almost a hundred staff who all work across the country, and how he ensures that they are connected and supported at all times. “For maximum flexibility, each and every one of our 70 staff work remotely. We have an office in Nottingham, but we don’t use it. We find that this remote working allows people to travel and live a happy life as they work, and we find that giving people freedom to actually enjoy their lives as they work produces extremely dedicated and hard working Ninjas. We talk a lot over Slack) and use video calls so that it never feels ‘lonely’, and the number of people we employ means that there are lots of pockets of people with common interests, whether it is Harry Potter, fitness, mindset or animals. We have chat groups that give Ninjas a place to talk, so that we can cultivate a friendly, supportive culture which ensures strong customer service for our valued clients.” With the future stretched ahead of it, Exposure Ninja looks set to continue growing and expanding over the coming year and beyond, as Tim is excited to conclude. “Since the beginning of 2018 Exposure Ninja has doubled its client base, and we have a lot more growth planned over the remaining months of this year. We are lucky that our client retention is really high, so growth has been rapid, which offers us an exciting challenge and a situation in which we thrive. To support the business through this growth, as a team we have starting to run more events and seminars, and I expect we will also have more books out in the next year too. All of these developments will ensure that Exposure Ninja continues to drive change in the marketing space for many years to come.” Exposure Ninja MID18016 Company: Exposure Ninja Contact: Tim Kitchen Address: 1 Leopold Street, Nottingham, NG10 4QD, UK Phone: 0115 896 2348 Website: www.exposureninja.com