Midlands Enterprise Awards 2020

41 | Midlands Enterprise Awards 2020 Best Domestic Cleaning Business - Shropshire Hummingbird Housekeeping is a dedicated company of professional cleaners committed to providing a comprehensive range of cleaning, management and housekeeping services for homes and holiday lets. Serving Shropshire, Cheshire, Worcestershire, parts of Wales and the surrounding counties, Hummingbird takes great pride in its unmatched service, that is tailored to each client and property so as to deliver the ‘wow’ factor in every project. Having survived a tough year, Hummingbird is celebrating the beginning of a new year, fresh from their success at the SME: Midlands Enterprise Awards 2020. Situated in Bridgnorth, Shropshire and serving the neighbouring counties of Staffordshire, Herefordshire, Worcestershire and Powys, Hummingbird Housekeeping is a holiday let management company which provides cleaning services for holiday and domestic homes. Their comprehensive services include changeover cleaning, laundry services and welcome packs, as well as fully managed services including emergency call outs, organising trades and obtaining PAT testing certificates and boiler servicing. Although specialising in holiday lets, the company also provides regular house cleaning services, carpet cleaning, end of tenancy, deep spring and even after party cleaning. As a result of their meticulous service, Hummingbird ensures each property is in a dazzling condition for visiting guests or homeowners. The Hummingbird team take great pride in the high level of service delivered to every client, having never missed a single check in for their holiday lets and leaving every property they manage in a spotless condition. In addition, Hummingbird has built and maintains strong relationships with everyone, from their clients to the other businesses they work with, as Sykes Cottages, the laundry provider can attest to. With the main bulk of their business with this company, Hummingbird’s key performance indicator is currently resting at 98%, having often been at 100% and never below 95%. Statistics like this, alongside the many positive reviews received from clients and guests, are proof of the devotion and dedication shared by the Hummingbird team to delivering properties of an exceptional standard. Fundamentally, the team is driven by their passion to flourish within the industry and their care for every one of their projects. Sep20324 Consequently, the firm has been able to pull through a particularly trying year. Beginning with flooding in Shropshire at the start of the year, which put several holiday properties out of action for more than three months, Hummingbird was then faced with the struggles of Covid-19. Remarkably, the firm has come out unscathed, without having made any redundancies and all their services still in operation, ready for what was Hummingbird’s busiest period. With people choosing to staycation rather than go abroad in light of Covid-19, the holiday rental market boomed, and saw a mass influx of bookings and reviews that generated yet more bookings. The result was July, August and September becoming the busiest months the holiday letting branch of the firm had ever seen. Thanks to the implementation of strict Covid-19 measures and the many positive reviews, Hummingbird was able to welcome innumerable guests who were seeking comfortable and safe escapes from the confusion and stress of daily life in 2020. Now, as Hummingbird enters the new year, the team is readying themselves to embark on the marketing campaign they pushed to April 2021 from April 2020, which aims to expand and grow the organisation quickly but effectively. The goal is to double their portfolio each year for the next few years, generating employment opportunities and bringing tourism to the counties they operate in, benefiting small towns and local businesses. Moreover, the team will be able to extend their service to even more people, welcoming hundreds of guests in the future and accomplishing their principal mission: to make holidaymakers happy. Contact: Holly Williams Company: Hummingbird Housekeeping Website: www.hummingbirdhousekeeping.co.uk