Midlands Enterprise Awards 2021

32 | Midlands Enterprise Awards 2021 Jul21642 compete optimally and provide the latest and greatest for clients. Ian states, “The main industry trend is the move to a software as a service (SAAS) pricing and delivery model. This is front and centre of our product offering whilst we can also provide on- premises solutions for those customers who want more control or customisation options.” Overall, being Midlands based offers several advantages to Epaccsys Ltd. Ian states, “Given that we service customers nationwide, our central location with good communication links means that we can be at most customer sites within two hours should that be needed. Additionally, the availability of skilled staff is greater in the Midlands when compared to other locations such as London or the South East.” Looking ahead, Epaccsys’ plans are to continuing focussing on its customer’s needs, learn from past experiences, to build the best team of staff, and to continue to have fun along the way. Name: Ian Garvey Email: ian.garvey@epaccsys.com Web Address: www.epaccsys.com Address: Norwich House, 2-30 Horsefair Street, Leicester, LE1 5BD Telephone: 07816 880044 Epicor ERP Software is the engine driving over 20,000 customers in over 150 countries. Regardless of whether customers operate on a local, regional or global scale, Epicor has the power to improve every aspect of the way clients manage and operate its organisations. Epaccsys works collaboratively to provide exceptional ERP, financial, and business management solutions to drive the growth, efficiency, and profitability of its customers, with a strong focus on the distribution, manufacturing, and public sectors. Epaccsys Ltd provides ERP software solutions to commercial, government, and not-for-profit organisations with an emphasis on make-to-order manufacturing enterprises. Its clients range from NHS Trusts through to Hotel Chains and Electronics manufacturers and the services Epaccsys provides cover the entire life cycle of an ERP system from help with requirements and selection through to implementation, optimisation of systems, and ultimately the ongoing support to allow the customers to exploit its investment with the company. Director and Founder of Epaccsys, Ian Garvey states, “Our values are all focussed on our customer’s success and with the aim that everything we do will enhance the customer’s experience of the Epicor software solution.” Most recently, as Epaccsys is a provider of inventory control systems to the NHS, the company is heavily involved in providing stock control software to NHS Trusts for the management of PPE. COVID-19 highlighted the lack of systems in this area which Epaccsys was pleased to help resolve and quickly ensure the right PPE was arriving in the right places within NHS Trusts. With numerous businesses within the industry claiming to be the best or better version of one another, Epaccsys proudly stands out from them all. Ian explains, “Our main differentiator Best Nationwide Mid- Market ERP Software Provider 2021 & Midlands Enterprise Teamwork Excellence Award 2021 is our flexible approach towards our customer’s challenges. No two customers are the same culturally or have the same requirements. Our approach is to be flexible and offer an agile service that fits in with our customers varying needs. By doing this, we aim to foster partnership-based relationships with our customers and ultimately become their trusted advisor regarding ERP systems.” The internal culture at Epaccsys centres around putting the customer first. This is achieved by providing highly skilled and knowledgeable employees who are topic experts, managing the delivery of their service. This is done via a robust but flexible project management approach that ensures the focus is maintained on the customer’s key requirements and supporting that entire service with a responsive experienced support desk facility. “We achieve this through constant product training to ensure our consultant’s product knowledge is second nature to them,” explains Ian. “This way, they can concentrate on the customer’s requirements rather than the software product itself. When recruiting new staff, we are looking for team players who will go the extra mile for a customer and positively love learning software and solving problems.” However, with such a fickle market and even more so with ever-changing technology, businesses in this sector must keep up with the fluctuating trends to