Northern Enterprise Awards 2021

16 | Northern Enterprise Awards 2021 Oct21462 Best Building Maintenance Services Provider – North West Roberts & Son Plumbing & Heating Ltd has been serving businesses and the local community for more than 10 years and has built an excellent reputation for providing great quality work and a value for money service. We speak to Founder and the firm’s namesake, Malcolm Roberts, to find out more about the company and its offerings. As a local family-run business, Roberts & Son Plumbing & Heating Ltd (Roberts & Son) has a wealth of experience in both the commercial and domestic sector. Now in its 11th year of business, Malcolm Roberts, Founder and Director, works alongside his reliable team of engineers to attend to emergency calls, as well as planned maintenance works, throughout The Wirral and the North West. Over the years it has been operating, the firm, with Malcolm at the helm, has successfully completed more than 1,300 projects, served 4,000 plus company clients, cleaned a total number of drains surpassing 5,000, and installed over 19,000 metres of pipework. It is safe to say that the company has become widely recognised throughout the area for its offerings and its name is synonymous with unrivalled workmanship; professionalism and qualified team; providing personalised solutions; being responsive and respectful; and providing competitive prices. “Your business is very important to us,” explains Malcolm, telling us more about the company’s ethos and its core values, which centre around complete commitment to clients to ensure their satisfaction. “Roberts & Son is a company that is big enough to deliver, but small enough to care, and we take the time to make sure everyone we serve feels special. We’re a family company that wants to be exceptional and we know that our clients want the same from us.” The services offered by the company are varied and have evolved over the years to include a host of additional services that have been identified as being needed by clients. Commercial plumbing is perhaps one of the most popular and incorporates waters and sewerage, providing point of use hot water but mainly deals with how water and sewerage get to the places required using copper, plastic and fusion weld. Roberts & Son also deals with sanitary wear, cubical washrooms, access toilets and shower rooms. Roberts & Son can install and maintain commercial heating solutions for commercial properties to include offices, hotels, care facilities, public buildings, and hospitals. Its wide range of heating services for offices, factories and other commercial buildings focus on offering the best value and also reducing a business’s carbon footprint as and where possible. The company also looks after and maintains all aspects of drainage needs, from pumping stations to blocked drains, it has the resources to get the job done and complete. It’s drainage division works around the clock to keep drainage flowing, and it can provide personal, helpful and skilled engineers when they are required the most. Roberts & Son has also partnered with Nextgenn IT Solutions to provide a vast range of IT services for its clients. From website design to larger home and business Wi-Fi solutions, Nextgenn can help any business or individual with any of their IT needs. At the very heart of the firm’s drive and ambition to challenge and change the construction industry are its people. Malcolm believes in employing and developing the very best talent in the industry, challenging them to find and follow a better way to continually deliver excellence for all clients whilst leaving a lasting legacy for the communities in which the company operates. “Every industry needs to nurture talent from an early age and at Roberts & Son we support a number of educational initiatives to help promote, engage and educate young people about the rewarding careers to be found within construction and engineering,” Malcolm shares. This approach is led by an unwavering focus on fully understanding the needs of clients and delivering on the company’s promises, regardless of the scale or complexity of the challenge in hand. Malcolm tells us, “Working collaboratively with our clients, we develop bespoke teams and solutions from concept through every stage of the project to completion, ensuring the best expertise and resources are deployed to achieve the required time, cost, quality, safety and sustainability outcomes.” All calls are answered by a ‘real person’ and not a machine. These are dealt with efficiently via Roberts & Sons’ paperless network, ensuring each engineer has the information required for each individual job. The firm has excellent relationships with its clients built on trust, reliability and quality of service. “As a company we are passionate about harnessing innovation as a positive force for change,” Malcolm elaborates. “We instil this mindset culturally in every element of our operations and project delivery. We invest heavily in research and development both academically with our university partnerships and at the operational level within our manufacturing and engineering facilities where we put the academic theory into practice.” Recently, the company was bestowed with the prestigious title of Best Building Maintenance Services Provider – North West in the SME News Northern Enterprise Awards 2021. This accolade is testament to the hard work, dedication and commitment of Malcolm and his skilled team. He