Northern Enterprise Awards 2021

54 | Northern Enterprise Awards 2021 although due to our international connections we have always been able to sort it in the end.” Furthermore, for Andromeda Solutions, the company has begun implementing a state of IT Service Management Tool. It has additional plans to open offices in Northwest and Scotland, securing several large contracts. Andromeda is leading the industry with its top of the range IT solutions and its expert team of engineers. With 2021 coming to an end, we can assume that there will only be bigger and better things coming shortly from Andromeda Solutions. Company: Andromeda Solutions Contact: Peter Summerhill Web Address: Email: Providing support to homes and businesses throughout North East England, Andromeda Solutions offers a personalised service that takes the hassle and stress out of IT issues. Acknowledged as IT company of the year and winners of the customer service excellence award, Andromeda Solutions offers IT support with a friendly face. Based in Middlesbrough and serving Northeast England, Andromeda Solutions utilises experienced engineers who can help its customers achieve their goals at a competitive price. Managing Director Peter Summerhill explains, “Whether you’re a home customer whose PC is playing up or a large corporation planning a major overhaul of its network, our expert team can help with near enough any problem. This isn’t just about the bottom line to us - we love our work, and we hope you’ll love it too.” Andromeda Solutions provides IT support and services to home and business customers, initially in the North-East; however, it has expanded and now have a nationwide customer base. “We provide a full array of business IT services, including servers, networking, cloud services, security, backup, VoIP and internet circuits. We also support both home and business customers on an ad hoc and tailored support agreement basis,” explains Peter. Andromeda Solutions has always maintained the high standards of customer service, treating each customer like it’s their first and building solid foundations for the business. At Andromeda Solutions, trust, transparency, honesty, and advice are its core values. “Our customers aren’t just account numbers to us. We care about them, talk with them, and build relationships that go beyond business. Our philosophy is that this isn’t just a job and that we love what we do. So if a customer has a problem, we’ll never turn our backs on them.” Additionally, Andromeda Solutions forms strong relationships with suppliers and passes on the savings to its customers, encouraging repeat business and creating long-lasting partnerships. If ever there is an issue, Andromeda Solutions will give its customers direct contact with a IT Company of the Year and Customer Service Excellence Award 2021 senior engineer, who’ll set about finding a solution as quickly as possible. The company is ‘middleman free’ and will ensure the best communication and standards possible- no matter the problem, Andromeda Solutions will find the solution. Andromeda Solutions, it applies the best practices of massive, corporate IT systems to the SME space. “The result of this is that there is less downtime, and they’re more efficient,” explains Peter. Overall, Andromeda has seen steady growth over the last several years, even though the ongoing pandemic. With the pandemic, several trends have popped up within the industry that companies like Andromeda Solutions have noticed. “Remote working and cloud solutions have increased in demand as well as home customers / staff working from home. Additionally, while we have seen some difficulties in sourcing hardware, Oct21332