30 | Q1 2022 Oct21568 Experts in Online Insurance Established in 2001, World Wide Internet Insurance Services (WWIIS) is an award-winning multi-brand insurtech company providing tailored insurance solutions to consumers and businesses. Backed by one of the most experienced executive teams in the UK travel insurance industry, its specialty is the online distribution of great value travel insurance products, so far having insured over 8 million customers. SME News has recognised the company as 2022’s Leaders in InsurTech Solutions, UK, so we take a closer look at what it has to offer customers. With a wealth of experience, World Wide Internet Insurance Services brings a new perspective to insurance broking. It harnesses technology, which it designs and builds, to provide detailed insights into the risks that it handles for its underwriters. Simultaneously, the company brings new thinking to the term “customer loyalty” where it combines exceptional customer service with tangible rewards for clients. Its people are its assets and its assets are brilliant; they bring dedication to the office daily. WWIIS has four brands in the UK, one of which also operates in Ireland. These are CoverForYou, Cedar Tree, Outbacker, and Insure & Escape. CoverForYou offers travel, gadget and car hire excess insurance; Cedar Tree offers premium travel insurance for customers who understand that insurance isn’t always about price, but the level of cover they receive on their policy; Outbacker offers specialist travel insurance for backpackers, those on their gap year and multi-destination travellers; and Insure & Escape provides family and high-risk medical specialist travel insurance, helping families with complex or unknown conditions to obtain competitively priced cover. As a leading insurtech company, WWIIS is innovative from the ground up; from its industryfirst customer loyalty scheme to its market-leading inhouse technology and data analysis capabilities. Designing, building and operating all its own systems enables it to ensure the availability and security of its platform, while also allowing it to rapidly respond to changes in the market. WWIIS takes service seriously, with all its customer service agents undertaking at least three months of training including obtaining a Foundation Insurance Test from the Chartered Insurance Institute, and most move on to obtain a Certificate in Insurance. As a result, customers receive first-class, straight-forward, clear and prompt communications at all times. The company prides itself on maintaining an average Trust Score of 4.7/5 with Trustpilot from over 15,000 independent customer reviews. Alongside this, it has achieved many awards including Best Travel Insurance Provider, Best Claims Service, and Best Customer Service, in addition to recognition in almost all mainstream media, including The Sunday Times, The Guardian, The Telegraph, Forbes, and many others. Now we take a look at some of these Trustpilot reviews. Majorie said, “So easy to get exactly what we needed by way of cover and at a good price. We searched long and hard and had a personal conversation with them to seal the deal. It all felt very reassuring.” Sharon said, “Wouldn’t use anyone else for travel insurance. It fits all the requirements I need. When I have required assistance, the lady on the end of the phone was patient and helpful. Easy to use the website.” Adrian said, “I needed to change my name on my insurance cover. Michaela was polite, decisive and helpful. She made the changes swiftly and efficiently. So many companies drag their feet over this but it was a simple oversight. “Michaela has increased my confidence in the company as I did buy online and had never heard of it before.” Company: World Wide Internet Insurance Services Email: info@wwiis.com Website: www.wwiis.com
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