40 | Q1 2022 Oct21092 Best Payroll Services Provider 2021 Optimum Pay Group is an award-winning provider of financial management services, including PAYE, Umbrella, accountancy and CIS around the globe. Its experienced, reliable and reputable team of dedicated professionals understand the importance of delivering on promises to clients, who are at the forefront of what the company does. People are at the heart of everything Optimum Pay Group does, starting with its dedicated team of experts. It believes that happy colleagues provide the best services to clients, so it is crucial to create a friendly, fun workplace to ensure everyone enjoys coming to work and therefore provides a top-notch service. The company’s team is made up of “payroll experts that care”, making sure that clients have all the tools needed in order to run their businesses successfully, by alleviating the stresses and time-consuming nature of payroll and procedures. Its specially trained staff have the ability to stay ahead of the industry, along with the enthusiasm to always go above and beyond to ease daily complexities for clients. Its staffs’ expertise and in-depth knowledge of all things payroll means that when a client hands over their organisation’s payroll responsibilities, they have full peace of mind that everything will be sorted – Quick and easy payment for their employees, and more time and money for the client to focus on the day-to-day operations of their business. Optimum Pay Group is able to bridge the gap between an outsourced payroll provider and an accountant providing payroll services. Many companies have one or the other – Optimum Pay Group can provide the very best service for both, anywhere in the world. It has over the years designed, implemented and managed bespoke payroll solutions for hundreds of businesses, ranging in size and scale, and across a myriad of industries. This knowledge gives it the deep understanding of the challenges and hurdles that payroll presents to businesses. It also means it has the expertise required to ensure client businesses avoid these stumbling blocks. And if its people have learnt one thing from their years of payroll experience, it’s that one size doesn’t fit all. Each business requires tailored payroll services to deliver success, and whether it’s PAYE, Umbrella, CIS, or global that suits their business best, the company will refine and implement a completely bespoke solution to help achieve their goals. Optimum Pay Group takes pride in what it does, by working together to ensure its clients receive the highest levels of customer care and quality service, and by getting better every day by searching for new ways to improve its services and grow as a business. In an industry that its procedural and compliant heavy, Optimum Pay Group believes consistent customer service is the best remedy for success. Its people meticulously assess the best ways for a streamlined and efficient service to aid in the accuracy of payroll procedures of the everchanging industry. Passionate, happy staff are put on the front line to deliver customer service with a smile. Currently, Optimum Pay Group handles over 1,500 payroll clients monthly and it strongly believes it has one of the highest retention rates in the industry thanks to the caring and passionate approach of its people. As a result, the company has achieved a 4.8/5 rating on TrustPilot. Being based in Crewe (Northeast of England), Optimum Pay Group is fortunate to have great transport links, with London, Manchester, Stoke, Liverpool, and Derby all within a two-hour journey, meaning it is best positioned for its clients and future possibilities. The company’s locality means it is accessible for its clients and customers in a more agile way than ever before, especially given the shift in an increase of agency workers over the last 12 months, in part due to the restrictions and employment hurdles of the pandemic on individuals and businesses alike. With an increase in certain industries such as construction and contractors within the Cheshire and Staffordshire areas, these are what make up most of the company’s clientele. Its location indeed gives it an edge in terms of accessibility, having closed down its offices in London and Scotland as a result of the success it has had with increasing its position in the northeast. Ultimately, payroll is an ever-evolving field, and Optimum Pay Group prides itself on always being at the forefront. Whatever legal and regulatory developments occur, it is sure to update the client and refine its service offering accordingly, meaning their businesses will never get left behind. As payroll experts, this is its staffs’ responsibility, and operating at the cuttingedge is what keeps the company going. It is a forward-thinking company, with its own success being down to its clients’ success. Optimum Pay Group is now ambitiously look ahead, over the next 12 months intending to continue focusing on its clients and customer retention, and building and establishing new ways of helping others. It will also aim to keep improving its service and hopes to achieve a TrustPilot rating of 4.9, as well as is working to implement an NPS survey to truly understand its customers and where it can improve moving forwards. Company: Optimum Pay Group Contact: Carl Boulton Email: carl.boulton@optimumpaygroup.com Website: www.optimumpaygroup.com
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