Q2 2024

“Working with Centelli to onboard our first digital worker was a great experience. They made a genuine effort to understand our business and the intricate complexities of our processes.” “Our digital workers have helped us better manage our business and drive business improvement, and our employees love them. Centelli’s been great from day one – so adaptable, responsive, and collaborative. I’d highly recommend them.” “Centelli have quickly gained an understanding of our requirements and have worked closely with the business to truly understand our business requirements and make sure our digital workers can carry out these tasks effectively.” Notably, Centelli has had a significant effect on the hospitality sector, collaborating with renowned brands such as Village Hotels, Clermont Hotels, Jurys Inn/Leonardo Hotels, Dalata Hotel Group, Apex Hotels, Davidson Group, Soho House, and The Ivy Collection. As you read this, Centelli’s digital workers are processing over 500,000 emails a month; taking over 50% of the reservation service centre workload for one leading hotel chain; running over 50 automations for another; and running the joiner/mover/leaver process for multiple hotels. As a result of Centelli’s offering to hotels, they enjoy better guest and employee experience, including easier hiring and retention; higher revenues; better data; and improved scalability. Digital workers are performing the tasks that humans don’t want to and shouldn’t need to do in an ideal world, and they have proven to complement the workforce, freeing staff members to focus their attention on guests and the more complex/cognitive and creative tasks. Centelli works across multiple PMS (using native integrations into OPERA and an Oracle Partner) and can work with any business application. Centelli benefits not just from an impressive body of work and a comprehensive offering, but from an internal culture of support and professionalism. Employees praise the company’s supportive seniors and its commitment to learning and development. They describe it as a home-like environment with friendly coworkers and a great place to start a career. The company’s people-focused approach starts from within and spans their entire array of services. Also, the company places great importance on sustainability and ethical practices. It minimises paper usage to the extent of actively discouraging use, promotes the use of public transport, and encourages a culture of equality and accountability within its workforce. Within its beliefs, too, it prioritises working with a broad range of individuals rather than just focusing on a select few, with this permeating everything it does. As a highly innovative business intelligence consultancy, Centelli intends to continue paving the way in its industry, learning from its work with more clients, systems, and environments every year to deliver ever more sophisticated AI-driven tools and business insights. Its service is tailored to every client, and from each business, it learns how to adapt to new sets of challenges, pre-existing systems, and unique workflows. It is driven forward by its experimentationbased approach to technology, with its employees dedicating 10% of their time to exploring new technologies, as a result, fostering a culture of continuous innovation. This strategy has enabled Centelli to remain at the forefront of technological advancements, and it will continue aiming to enhance productivity through efficiency and effectiveness. It has evolved from implementing solutions to allowing users to adopt and implement these technologies, and introducing cutting-edge technology like machine learning and AI to clients remains the focus. Beginning a journey with Centelli is as simple as getting in touch with the team for a free consultation. Regardless of size and scope, the company provides free demonstrations of its services and builds its offering around a client’s specific needs. The future looks bright for Centelli and its clients; it is an exciting company to watch going forward as it develops on its already award-winning service and changes the industry for the better. Company: Centelli Web Address: www.centelli.com