Q3 2022

Q3 2022 | 43 Jul22555 Best IT Support & Cloud Solutions Provider – Wales 2022 Previously named Best Business IT Support Company in Wales, ITCS has added the above 2022 title to its litany of accreditations by continually providing the widest range of IT, Telecoms & Digital Solutions to its clients. Essentially, ITCS supports businesses with all their technological needs, by providing them with an outsourced IT department at a fraction of the cost of recruiting, retaining and employing specialist engineers. The services provided allows customers to grow painlessly, with a scalable solution to skilled resource. ITCS provides a wide range of certified engineers with a vast amount of business acumen and industry knowledge, resulting in a holistic business service that customers can rely on and trust. ITCS began delivering its expert IT services to South Wales almost 20 years ago, catalysing its climb towards the top of the industry. Indeed, shortly after its inception, it became rated as the top IT support provider in Wales, able to deliver UKwide award winning IT Services and & Business Telecoms Solutions, to Web Design and Digital Marketing. Many customers now turn to ITCS for a fully managed IT service, with a range of cloud based solutions, backed by the network security and cyber protection every business needs. ITCS have demonstrated time and time again how they can help their customers get ahead of the competition with innovative and cost effective technology solutions right through to website development and search engine optimisation, with online advertising and social media marketing. All ITCS services are fronted by a single support desk that can provide cover 24/7/365, with each employee contributing to the hi-tech and effective monitoring that ITCS boasts. They have spent many years and tens of thousands of pounds of inward investment to their bespoke technology, with the benefit now of leading the industry with solutions and processes un-matched by other service providers. As a result ITCS maintain a great service, strong track record, and unblemished reputation for delivering on promises. With 93% of its support calls resolved on first contact, they don’t operate a log and pass solution like most other providers. Customers get to speak to the right person to help with the issue immediately, with engineers on a one hour response if they need to attend customer site. With such elements in mind, it is no wonder that it has earned a reputation for delivering on its promises, with an industry leading 96% client retention rate, with a never ending amount of customers recommending it and leaving glowing reviews. Additionally, it is also a member of the Chartered Institute for IT – BCS – and boasts a continual commitment to the people within the business who make its excellence possible. Indeed, the hard work and tenacity of its staff allow it to make such quality connections with its clients, resulting in a network that puts people first and allowed it to progress to be included in the Fast Growth 50 three years running. In short, ITCS invests in people and empowers them through full service technological solutions, making itself a stalwart and staunch IT service provider and the perfect outsourcing partner for any business. Company: ITCS Contact: Brian Stokes Web: www.itcs.co.uk Tel: 08456 444200