Q4 2021 Most Dedicated HIV Health & Wellness Organisation 2021 In this issue: HIV and AIDS is one of the most stigmatised illnesses in the world, with an enormous amount of discrimination and misinformation in the most vulnerable communities. Actionplus Foundation was founded by the Apostle Fred Osei Annin to fight this misinformation and to spread a word guided by faith and by good health practices. We take a closer look at how this incredible Southwark-based charity has achieved such amazing success in the Greater London Enterprise Awards 2021. Ultra-Secure Project Management Intellidocs
A note from the Editor... Welcome to the 2021 Q4 edition of SME News Magazine, where we provide you with all of the latest news, announcements, and features about some of the best up-and-coming enterprises around the United Kingdom. None of us could have predicted what was going to happen this year. When the pandemic hit the world, it hit us hard. But now we are armed with a set of tools and experience that will ultimately shape the future. Here we wish to celebrate some British business successes, as well as numerous stories of enterprises overcoming difficulty and harsh conditions. We find inspiration through their stories and would like for you to share these moments with us as you peruse this new issue. 2021 has been a year full of challenges, hardships, and set-backs, but all is not lost! We can see that a huge portion of businesses have been re-building after an incredibly turbulent time. These businesses have flourished tremendously and have even been helping others to succeed. Our featured business, Actionplus Foundation, is altering the way we see HIV and progressive wellness in a world of intelligent health solutions. We find out more about its deeply knowledgeable, high-quality work leading up to and following on from its prestigious accolade of Most Dedicated HIV Health & Wellness Organisation 2021. As we head towards such a magical time of year, we hope that you stay safe and well. We look forward to welcoming you back for an exciting, healthy, and prosperous Q1 of 2022. Sofi Bajor | Editor
Q4 2021 | 3 4. News 6. Actionplus Foundation: Most Dedicated HIV Health & Wellness Organisation 2021 10. Intellidocs: Ultra-Secure Project Management 14. New Oxygen: Most Innovative Development & Marketing Consultancy - North West England 16. Moving The Pharmacy Industry Forward 18. Benmor Medical: Best Healthcare Equipment Supplier 2021 19. Cape Electrical & Mechanical Ltd.: Best Site Temporary Electrical Services Contractor London & The South & Construction Green Energy Service Provider of the Year 2021 20. The Future of Engineering 21. Beliebis UK: Best CBD Oil Product Company 2021 22. Best Travel Accessory 2021: KneeGuardKids 23. A Pearl Amongst the Midlands 24. Nepal Foods: Best Nationwide Nepalese Food Supplier 2021 25. RHJ Devonshire Solicitors: Small Property Law Firm of the Year – England 26. We Build Bots: Best Public Sector Automation Firm 2021 – United Kingdom 27. HeartCMS: Best SEO Agency 2021 28. Ear Microsuction Clinic: Best Ear Wax Removal Clinic 2021 29. Northern Gas and Power: Best Energy Monitoring Solutions 2022 - UK 30. Bantham Technologies: Most Outstanding Digital Sustainability Solutions 2022 - UK 31. All Seasons Community Support CIC: Best Temporary & Permanent Care Provider 2021 32. The Remedy Kitchen: Health Food Restaurant of the Year, 2021 – UK & Leading Luxury Meal Prep Service, 2021 – Manchester 33. Selin Persentili Aral: Providing Positive Impact Communications for Global Brands 34. Kerdos International Limited: Leading Specialists in Sales & Demand Generation 2021 – Hampshire 35. Gasm Drinks: Best Champagne Style Cocktails Producer 2021 – United Kingdom 36. Man With Van Can... 37. Shivani Bhagi Career Success & Leadership: Most Motivational Global Business Training & Coaching Services 2021 38. Copy House: Leading Specialists in Technology Content Marketing 2022 - UK 39. Comtec Enterprises: Best SME IT Infrastructure Provider – Surrey & Excellence Award for Workplace Wellbeing Support 2021 40. Zippy’s Day Nursery Ltd: Best Family-Run Day Care Services 2021 41. NatWest Rapid Cash: Most innovative Business Financing Tech Solution 2021 42. Christella Antoni & Associates: Innovation Excellence Award for Speech & Voice Therapy Delivery 2021 43. Harris Consultancy: Best Web Designer (Oxfordshire): Chris Harris 44. JAS Building Services (Bristol) Ltd: Best Specialist Family- Run Domestic Building Company 2021 - Bristol 45. Designer Flowers: Most Innovative Floral Design Company 2021 46. Greenlife Contractors Ltd: Design/Build Firm of the Year 2021 - London 47. Best Health & Weight Loss Coach (London): Dr Salma Mirza 48. Harrisons Homes: Real Estate Agency of the Year - Borough of Swale 49. Your Partner in Bill Management 50. Total Student Care: Most Supportive Education Consultancy 2021 51. Baithak UK: Cultural Legacy Arts NPO of the Year 2021 52. Fish Galore: Online Fishmonger of the Year 2021 53. Most Disruptive Transport & Logistics Technology Solutions Company 2021 54. Flexible Workspaces for a Changing Workforce 55. Middeys Brasserie & Lounge Bar: Best Upscale Casual Dining Experience – North London 56. NuVoGel Nail & Beauty Lounge: Nail Salon of the Year 2021 – London 57. The Springfield Group: Best Commercial Kitchen Equipment Fabricator 2021 58. Making An Exhibition 59. The Fitzrovia Partnership: Best Local Business Promotion Specialists 2021 60. Import Innovators Secure Success 61. Lonbox Express: Best Latin America Courier Delivery Specialists 2021 62. Preferred Home Care Services Ltd 63. Jaspers of Hinckley Ltd.: Best Furniture & Homeware Retailer 2021 - East Midlands 64. Manor House Funerals: Most Compassionate Funeral Directors - Tyne & Wear 65. Experts in Extraordinary Events! 66. Winners’ Listings Contents
4 | Q4 2021 To implement a successful strategy, the key is to make sure your plans add value for the customer as well as are supported by flexible processes and are being executed by the right people, according to new research from Nyenrode Business University. According to the research, which studied four global companies, 63% of strategies fail, 24% of management is poorly informed and 95% of employees don’t know or understand the strategy. According to Jeannette Droog lead researcher, there are key reasons for this: “We found that organizations try various tools, methods or techniques to make their strategy a success: a new IT system, new policy, adjustments to the business model, etc. Often these actions are adjustments in different areas that are implemented simultaneously. The result of this is that the focus is lost and a plate of spaghetti arises in which it is still questionable whether the actions lead to the correct implementation of the plans made. The various actions are not wrong in themselves, but they are not well coordinated, so it is important to work together and not think in silos.” In order to combat this the research formulates three variables. Firstly, the business model where you determine the added value for the customer. Secondly, you need to look at the process model and the way in which you add value and, finally, the organisation model whereby you need to assess whether you are deploying the right people for the implementation. These three variable form parts of the so-called “design strategy” phase of the strategy process and, when properly aligned, can improve the implementation of a strategy. The research proves that as an organisation, if you are aware of these three variables and how they are connected, you can close the gap between strategy formulation and implementation. This allows you to make priorities and make your goals crystal clear. This can form the roadmap to the execution of your strategy. How to make your business strategy succeed
5 | Q4 2021 Business failures can be predicted from online ratings Whether or not a business is doomed to fail can now be predicted by a new model from academics at the University of Cologne, LMU Munich, and ETH Zurich. The model, presented by Professor Markus Weinmann and his co-authors Christof Naumzik and Professor Stefan Feuerriegel, uses restaurants’ online ratings to detect business failures with an accuracy of over 78 percent. Using over 64,000 ratings of restaurants, the model estimates their hidden states—‘well-running’, ‘bad ratings but running’, and ‘at risk’—and links it to their likelihood of failure. Restaurants from the ‘well-running’ state display mostly positive experiences, whereas those from the ‘bad ratings but running’ state highlights consisted issues regarding customer satisfaction, yet remain in business due to certain factors such as long opening hours, location, and drive-through service. Examples of this include McDonalds and Burger King. Those restaurants ending up in the ‘at risk’ state have highly dispersed ratings—ranging from very positive to negative—thus reveal that customer satisfaction is subject to considerable variance. These restaurants have a failure probability that is twice as high compared to other states. “Using mere online ratings, we were able to detect 7 out of 10 failures, even several months ahead. This gives restaurant managers enough time to provide countermeasures in time,” says Professor Weinmann. By categorising businesses, the model is able to predict which businesses are likely to fail months in advance, and could prevent such event happening. Those businesses that transition into the ‘at risk’ category, are largely as a result of service performance issues that, if they persist in the long run, are likely to lead to business failure. The researchers say that this model would assist marketers in monitoring customer satisfaction and offer a data-driven tool that provides early warnings of impending business failures. The research was published in the journal Marketing Science.
6 | Q4 2021 Jul21336 8 Greater London Enterprise Awards 2021 Jul21336 Most Dedicated HIV Health & Wellness Organisation 2021 HIV and AIDS is one of the most stigmatised illnesses in the world, with an enormous amount of discrimination and misinformation in the most vulnerable communities. Actionplus Foundation was founded by the Apostle Fred Osei Annin to fight this misinformation and to spread a word guided by faith and by good health practices. We take a closer look at how this incredible Southwark-based charity has achieved such amazing success in the Greater London Enterprise Awards 2021. In 1997, Apostle Fred Osei Annin found a problem, and it was a problem that affected numerous communities the length and breadth of the UK. Those who were living with, or were affected by, HIV/AIDS faced a culture of inaccuracy and it was a culture that had led to Southwark becoming a community with the highest prevalence of HIV/AIDS in the entirety of the UK. For Fred, the solution was obvious – he had to put a stop to it. His solution was Actionplus Foundation, based in the heart of Southwark. He could see the challenges ahead of him. HIV has always been high within black African communities because of ignorance of what treatments are available and what pathways can be found. Guided by the Holy Spirit, Fred started a campaign that was specifically designed to overcome the incredible stigma that had built up over the years and become a major barrier to health professionals intervening when they could have the most impact. Fred’s campaign engaged with black African churches, interacting with pastors so that the growing number of cases within the BAME community could be significantly impacted. This approach came from Fred’s unique knowledge, as he knew not only that the church plays a central role for many African communities, but that their leadership is often ill-informed and unable to provide the appropriate level of assistance. For many in the BAME community, the church is the hub around which many people gather. It is an essential community pillar both in the UK and abroad. This is what makes it the rightful place from which to spearhead such an important campaign of new information. Because many pastors haven’t the right factual knowledge, it has become more of a challenge to combat. In closeknit communities, the risks are greater than they might otherwise be. Those who become infected with HIV might not be aware of their status, or the fact that they are placing the whole community at risk. Those who might live in fear that they will become stigmatised when their HIV status is revealed. These Pastors initially thought they were defending the truth because there thought when God curses someone, no man could redeem that person and so Changing their misconception and ignorance were big issues to be addressed. Many members who were infected with the virus were excommunicated and stigmatised but with this breakthrough, now people are openly getting tested in the church and those who find themselves being positive are getting the treatment they need. The church which was once seen as a “No Go Zone for HIV has now become an HIV friendly environment where millions of lives around the world are been saved by being tested and treated for HIV. Fred is the first Pentecostal Pastor to lead this campaign, single handedly around the world. Many health care professionals have adopted this model because it is quick, effective and safe. Actionplus Foundation gets to the heart of the issue, firstly training pastors so they can be empowered to give medically accurate knowledge to their communities and secondly allowing them to use this knowledge in their preaching to demonstrate clearly God’s love for the world. Many pastors believed that HIV could only be cured through powerful prayer as opposed to the tools which his people have developed over the years. The major breakthrough in this regard came thanks to the Actionplus’ “Take Action Now” model, which saw many different groups change their approach towards HIV/AIDS and thereby revolutionise people’s knowledge of the illness. The “Take Action Now” programme entails giving African faith leaders the training and information they need about HIV/AIDS and sexually transmitted diseases. Since first being run, it has been an essential resource offered by the team, correcting the many different perceptions around the topic. For so many in these communities, the stigmas and mistaken ideas around sexually transmitted diseases have been a source of incredible harm. The power which church leaders hold is sometimes underestimated by those who wield it. This programme, a core part of Actionplus Foundation, empowers leaders with accurate information and allows them to share it with those who depend upon them for guidance. Since first opening the doors of Actionplus Foundation, Fred and his incredible team have been able to change the way in which many in the UK see HIV/AIDS, particularly in BAME communities. The team has been fortunately to have to opportunity to continue its program out outreach, with branches in three African countries, namely Fred’s homeland of Ghana, as well as Kenya and Uganda. The team’s ability to connect with religious groups and educate them on the realities of HIV/AIDS have made them welcome partners to many international organisations that are developing unique initiatives.
Q4 2021 | 7 Most Dedicated HIV Health & Wellness Organisation 2021 Greater London Enterprise Awards 9 Actionplus Foundation
8 | Q4 2021 10 | Greater London Enterprise Awards 2021 While originally based in London, the international application of the team’s hard work has achieved some truly stunning results. In just five years, the impact of the Actionplus Foundation’s innovative approach could be seen through the reduction of the country’s rate of HIV infection. This dropped dramatically from 3.6% to 1.3%. As a result of such an incredible achievement, Fred was made one of the recipients of the African Prestigious Awards in Accra, Ghana, in 2015. This placed him amongst such notable luminary figures as the Presidents of Ghana and Tanzania. As the project became more successful, it opened the door for Actionplus Foundation to explore new avenues through which it could reach more people. The aim of the organisation has always been to destigmatise HIV/AIDS, and support those who suffer from the consequences of it, but over the last twenty years, the methods used have needed to develop. The partnerships that the Actionplus Foundation has established have been a major benefit to the organisation as a whole. In the UK, for example, the charity is firmly connected with the Mountain Movers Chapel International Church and the Living Flames Baptist Church to name but two. These locations provide vital support for the overall aims of Actionplus Foundation, offering a space for HIV testing centres around the UK and in African countries. That the stigma has been overcome to the point of welcoming potentially HIV-positive people into the sanctuary of a church is a credit to the astonishing work done by the team over the last few years. While the Actionplus Foundation team do such good work, they do so without a great deal of public funding. Much of their ability to maintain the services they offer, and to grow into other parts of the world, comes from the team’s ability to connect with local people who will support their ambitions. Since first opening its doors, the charity has only ever been funded twice by the Big Lottery Fund, despite applying every year. The challenges presented by a lack of money have clearly not stalled the team, however. Their impressive vision has ensured that they continue to reach into new and exciting areas to support the most vulnerable in our society. The team’s outreach reflects the evangelistic style of the church, reaching out into new communities and taking advantage of any opportunity to spread the news not only of God’s love, but of what this love means for those who are often stigmatised and ignored by society. Since founding Actionplus Foundation, Fred has become one of the country’s leading advocates of HIV prevention, and is regularly invited to appear on both radio and television, as well as to speak at conferences and events. His incredible wealth of experience, combined with his long history of education and outreach, makes him an amazing ambassador who can reach into new areas that have often been ignored. During the last year and a half, the charity has had to pivot its efforts to support people in these unprecedented times. The COVID-19 pandemic has put enormous strain on people and communities at every level of society, and Actionplus Foundation has become an essential rallying point for those who want to make a real difference in the world. Those who test positive for the coronavirus while also being HIV/AIDS victims are at more risk than others and so this sense of community is vital to making them feel welcomed and looked after during difficult times. The team has pulled together to adapt, and the results speak for themselves. For many people, the church is a place synonymous with stigma and shame. It is where our sins are laid down and exposed for all to see. Fred has transformed many churches, changing this message to one which embraces God’s love for His creation. It has been a long, hard road and the journey is not over yet. When Fred first started Actionplus Foundation, he founded it with the intention of helping the people of Southwark, one of the communities with the highest prevalence of HIV in the UK. It still holds that unfortunate title, but the situation is much improved. This is due, in no small part, to the incredible work ethic and inspiration of Fred Osei Annin. He stands at the heart of Actionplus Foundation. His vision of spreading the word about HIV/AIDS prevention, through the prism of God’s love, is one which has transformed communities not just in London, but around the world. It’s why nearly 25 years after being founded, Actionplus Foundation was named the Most Dedicated HIV Health & Wellness Organisation 2021 in the Greater London Enterprise Awards. Company: Actionplus Foundation Name: Apostle Fred Annin Email: info@actionplusfoundation.org Fred is the first Pentecostal Pastor to lead this campaign, single handedly around the world.
Q4 2021 | 9 Greater London Enterprise Awards 2021 | 11 Actionplus Foundation Most Dedicated HIV Health & Wellness Organisation 2021
10 | Q4 2021 Jul21720 Intellidocs is a new-era project and document management platform, built by industry professionals for industry professionals. It streamlines project data, organises tasks and ensures clean, concise information is always viewable and easily accessible by individuals who are required to complete works on or offsite. SME News has recognised Intellidocs for its award in Best Project and Document Management System Technology 2021 – UK, so we take a closer look at what it can do for customers. Intellidocs’ clients go from large multinationals to small teams (SMEs) and individuals who need more control in their workflows and communications. The software can be used by a multinational on a multi-million pound project, with small teams able to receive tasks and feedback statuses in real-time on the same platform. The software enables automated workflows and acknowledgment of tasks which give ownership and accountability. Senior management can utilise the powerful dashboard tool to understand where the project sits from a completion or issues perspective. With inciteful visualisation tools and clear graphics, Intellidocs makes understanding a project position simple and quick to understand. Wider collaboration to the project world is allowed through Intellidocs’ next generation interfaces to major project software systems including Project, PV6, Asta Powerproject and BIM, to mention just a few. It can extract and push data in real-time to various systems, to give all stakeholders a handson responsibility to delivering on timelines. Intellidocs was devised and written from the ground up – utilising its own inhouse software team who are now tailoring the platform for multiple companies, enabling systems to adapt to how each unique organisation works as opposed to the organisation working around and fitting into the system. Intellidocs prides itself on resolving complex tasks into simple elegant software solutions that drive efficiency and thus increase the bottom line, reduce the project risk, and track project bottle necks and pinch points. The platform also has an inbuilt chat and video conferencing/engineering support function where onsite engineers can look at issues in real-time with trained offsite technicians and work collaboratively to resolve technical queries. It can log and track delays and issue reports including images to documents where tasks were not able to be completed and assign a value to the tasks. The platform also has a Ultra-Secure Project Management Intellidocs prides itself on resolving complex tasks into simple elegant software solutions that drive efficiency and thus increase the bottom line, reduce the project risk, and track project bottle necks and pinch points.
Q4 2021 | 11 Ultra-Secure Project Management
12 | Q4 2021 Sep21878 unique ability to work offline and synchronise when cloud connectivity is available, thus not limiting the ability to work in any location. It can push tasks/data from bid to build to audit to handover and subsequently to the end user with O&Ms prebuilt and with a QR code. The maintenance teams can receive and review full implementation data and the end user can track problems from a historical perspective, thus giving significant value in preventative maintenance cycles. Intellidocs believes its main strength as a company is its ability to understand a clerical system and automate the process with minimal fuss. Each client is unique and Intellidocs’ experience and previous successful completed projects mean it has an extensive module library available for rapid development of many types of systems, each one designed and engineered to meet the challenges faced in today’s complex world of project delivery. The platforms are modular in design, meaning that as the business world shifts in terms of compliance and requirements, Intellidocs’ engineers can easily represent and apply those new requirements to the client’s live platform. Intellidocs’ staff are very important to the business – they are the living side of the touch and feel approach the company has; they take the time to engage with the client. Intellidocs isn’t seeking a short-term hit in terms of a customer, it seeks to develop long-term relationships built on trust, understanding and high-quality delivery. The company often undertakes exploratory systems for clients free of charge so they can see and evaluate if a new process or module would be beneficial to their team. If so, the module is costed and added to the package they are using under a monthly billing cycle. Intellidocs is focused on subscription-based solutions, meaning that customers do not have a large development cost to pay upfront to see if a solution works. When it comes to recruiting new team members at Intellidocs, the prime focus is 100% attitude. Technique can be taught, courses can be taken internally with seasoned developers, but attitude is an element of a person that you can’t change, nor would the company want to. Intellidocs is a strong, ethically-driven company which prides itself on relationships and integrity. When the COVID-19 pandemic was rife from late 2019, moving into 2020 and 2021, all companies found this to be a tough period. Intellidocs’ main focus was going back to its existing client base and asking them what they wanted in the future and developing modules at no cost for evaluation and discussions. This cemented relationships and built additional bridges to clients. This strategy was key to a phenomenal 2021 when the market surged back to life. Intellidocs found that it had systems in place and modules tested ready for deployment far in advance of any other company. Now looking head, Intellidocs’ plans for 2022 are simple: to keep engaging with its clients, and looking for additional companies to join its journey towards digital workforces by digitising their activities and managing their data. The benefits when you need to make informed financial/business decisions are much easier when reviewing historical events backed up by solid data. Company: Intellidocs Contact: Alexandre Ruggiu Email: ar@tid.global Website: www.intellidocs.co.uk Intellidocs believes its main strength as a company is its ability to understand a clerical system and automate the process with minimal fuss.
Q4 2021 | 13 Ultra-Secure Project Management
14 | Q4 2021 Sep21878 New Oxygen is a business development and marketing consultancy that supports companies to innovate, grow and achieve success in their field. With a tailor-made business strategy plan New Oxygen can find a way to conquer any troublesome situation in order to promote growth and expansion for a strong future. New Oxygen believes in playing to your strengths by encouraging the business owner to focus on what the business owner does best. New Oxygen fully immerse themselves within their client’s business allowing it to understand every aspect of their company so it can then knowledgably create, plan, build, and implement a growth strategy that achieves the results they need to grow and become more profitable. The company’s core value is represented by its strapline, ‘Breathing life into business’, which suggests that it brings new ways of thinking, uncovering opportunities never yet explored, finding diverse business growth areas, and identifying and overcoming business challenges. It stands out above the rest because of its fresh approach to business development and marketing. It fully dedicates its time within the whole of the client’s business, operating from their premises, observing and experiencing the full picture operationally, allowing it to completely submerge itself and understand how each area impacts the next. This therefore allows the company to provide the best, most knowledgeable but realistic growth strategy. With the ability and expertise to provide business support in various forms, New Oxygen identifies where its support is needed most by exploring the history and the core foundations of the client company, working closely with the key decision makers to establish past performance and future growth requirements, thus allowing it to build a bespoke strategy that will ensure healthy growth and profitability. The company is led by founder and director, Kerry Briggs-Wood who has behind her over 25 years’ experience working within sales, marketing, account management, and events. She is highly skilled in leadership, communication, collaboration, business management, business development, finance, and project management, and through a consultative approach, she uses her excellent Most Innovative Development & Marketing Consultancy - North West England New Oxygen The company’s core value is represented by its strapline, ‘Breathing life into business’, which suggests that it brings new ways of thinking, uncovering opportunities never yet explored, finding diverse business growth areas, and identifying and overcoming business challenges.
Q4 2021 | 15 interpersonal and analytical skills to fully understand each client business in order to plan and implement the appropriate strategies to achieve results. Kerry is joined by a small team, with additional services outsourced to trusted partners. Being based in Chester, the company benefits from a fast-growing business region, with Manchester being second to London in terms of new and emerging sectors. New Oxygen also benefits from its location in the Northwest of England due to increased government funding programmes for startups or existing businesses to take advantage of, plus additional resource support including small business education programmes and knowledge hubs available online and now faceto-face again. When it comes to recruiting new staff to join New Oxygen or for a client (which is another service the company is able to provide), the focus is on what the business needs most and what kind of person and skillset would be most suited, and most importantly, for longevity, how that person can contribute to the growth plans for the business. New Oxygen’s clients have been majorly impacted by COVID-19, especially those who work in events whom it was supporting most at the time the pandemic hit. New Oxygen’s service to all clients were temporarily affected slightly during these times when cashflow was tight for most businesses. Now, businesses are in a time of recovery, slowly getting back to normal but running on tighter, smaller workforces in some instances, so it is now becoming apparent that New Oxygen’s support is needed more than ever in recovering businesses too. Indeed, businesses are finally beginning to see a light at the end of the tunnel. New Oxygen’s future plans include to expand and support more businesses within its region, with focused, dedicated consultants in specific industry sectors. There is also a consideration to turn this into a franchise business into the future. Ultimately, it’s easy to see how New Oxygen has become the successful, award-winning business it has, thriving off supporting other businesses to go far. Speaking about the company’s UK Enterprise Awards 2021 success, Kerry Briggs-Wood said, “It’s great recognition to have won this award and it’s made us stronger and much more focused.” Company: New Oxygen Contact: Kerry Briggs-Wood Email: kerry@newoxygen.co.uk Most Innovative Development & Marketing Consultancy - North West England
16 | Q4 2021 Aug21217 If one thing is perpetually true, it is that common sense is not all that common. It’s a quality that is taught and honed over time. The team at Paradigm Shift Consulting Limited are specialists in this regard, focusing on united the commercial needs of pharmaceuticals with scientific accuracy. In the UK Enterprise Awards 2021, the firm was named Best Pharmaceutical Quality Management Consultancy 2021. We dig a little deeper into the secrets of their success. The world of pharmaceuticals is one which has faced unique demands and unique challenges over the last few years. Maintaining the high standards which keep people safe and healthy is no easy task, but for the team at Paradigm Shift, it’s their mission. When it comes to building up a workforce and culture that promotes the best possible practices, there are simply none finer. The team’s focus is on the pharmaceutical industry, but this means that clients vary from the humble wholesaler through to high street names that everybody knows and loves. Throughout the industry, no matter what position a business is in, the team aim to ensure the highest standards of patient safety, product quality, customer and regulator satisfaction. Through comprehensive training and auditing, the creation and management of quality systems and supporting businesses to gain the appropriate licences to wholesale medicines and medicinal cannabis, the Paradigm Shift team have achieved the remarkable. For those who want to turn to this talented team, accreditation to the international ISO 9001: 2015 standard should provide a sense of security. Needless to say, the team stand out from the crowd because they do not focus on sales prevention, but on common sense solutions that can be implemented effectively whilst also maintaining the standards of the Medicines and Healthcare Products Regulatory Agency. For many companies, the choice to turn to Paradigm Shift comes from their free initial consultation. This consultation sets the tone for the relationship that might follow, being honest and fair at all times. The team are not setting out to win the job as consultants, but to be the best possible consultancy firm that they can be. When companies fail to change or live up to expectations, the team offer a free termination service. The genuine nature of the way in which the business operates sets a high standard for the team that is consistent through all of their dealings. The challenges facing the team at Paradigm Shift is not just one of clientele, but one of the staff who ensure that the business stands out. Selecting the right team members is not always easy, but those who work at the business must champion the team’s values of being a place where common sense is common. To this end, Paradigm Shift has built itself as a team which works closely as a unit, able to refer ideas and questions to each other in order to offer the best possible solution. Needless to say, this collaborative atmosphere has gone a long way to ensuring that team members can excel in their work, while working towards achieving their personal and professional goals. The world of healthcare has been in constant flux since the pandemic hit, and there are numerous applicants who are looking to export products from the UK. Applying for the appropriate licences is not an easy task, and much of the work that the team has undertaken in this regard is pro bono. Working in such a high-risk sector of the pharmaceutical industry means that the Paradigm Shift team have made their focus ensuring that their clients can find Moving The Pharmacy Industry Forward Through comprehensive training and auditing, the creation and management of quality systems and supporting businesses to gain the appropriate licences to wholesale medicines and medicinal cannabis, the Paradigm Shift team have achieved the remarkable.
Q4 2021 | 17 their successes in the safest way possible. Being based in the UK has offered immense benefits to the team because pharmaceuticals are a big part of how they work. The complexity of the supply chain, matched with its security, means that UK pharmaceuticals are always in high demand. This demand means that a consultancy committed to quality is also in demand too. The team’s work takes them across the length and breadth of the UK, with the head office in Northamptonshire less than an hour away from London by train while offering a central base from which to travel to the rest of the UK. Of course, the pandemic changed the way in which many businesses work. As Responsible Persons for pharmaceuticals, the team at Paradigm Shift were classed as key workers. Being able to be on site didn’t mean that other options were available, however. The online training platform developed by the team has become a vital resource, allowing various training courses to be delivered through webinars instead. Now, much of the team’s work can be done remotely, with new remote audit protocols offering immense benefits to many. The future for the Paradigm Shift team seems bright indeed, with growth planned for in a way which is safe and secure at all times. The nature of the team’s work means they do not take on every job or every company. They work with those who are committed to raising standards across the whole industry. In 2022, the team hope to grow their options in terms of training as well as finding new ways of supporting their clients through these often-turbulent times. Perhaps the most exciting part of these plans is the planned IOS certification for Information Security (27001). In an industry that has become more dependent than ever on what technology can provide, this certification is a sign that the team know exactly what they are doing. The world of pharmaceuticals has been transformed in every way over the last year and a half, and key to many businesses surviving and thriving during these difficult days has been the hard work of the Paradigm Shift team. Their detailed knowledge and practical approach make them appealing partners to many in the industry, and has led to extraordinary success. We look forward to what they plan to do next! Company: Paradigm Shift Consulting Limited Name: Dave Rushton Email: dave@paradigmshiftconsulting.co.uk Web Address: www.paradigmshiftconsulting.co.uk Moving The Pharmacy Industry Forward
18 | Q4 2021 Nov21066 Best Healthcare Equipment Supplier 2021 Recognised as the Best Healthcare Equipment Supplier, Benmor Medical is one of the first companies within the UK to specialise in Bariatric Equipment – designed to accommodate those who are larger than 25 stone. Pioneers in this care practice, Benmor is one of few companies who develop, manufacture, and distribute its products exclusively for the bariatric market. Supplying to over 300 NHS organisations across the UK, Benmor Medical has provided highquality, specialist bariatric equipment and clinical support services since 1996. With its vast experience within the market, utilising its clinical and patient-centred approach, the Benmor brand has been recognised as a leader in quality bariatric care. Benmor’s mission has been the same since its foundation 25 years ago which is to manufacture and supply the highest quality bariatric equipment at highly competitive prices. The company does so by designing and manufacturing its own products which enabled the company to control the quality of its equipment. Additionally, during the Covid-19 pandemic, Benmor has been working rigorously to continue supporting the caregivers, patients, and healthcare professionals of which the majority reside in the NHS. During the pandemic, Benmor ensured that its service would continue as standard. As Covid-19 severely impacted some companies and businesses causing a halt in production, manufacturing or running effectively; Benmor was able to increase its manufacturing to provide emergency equipment provisions nationwide and contingency support to the Nightingale hospitals. Benmor Medical supplied beds, chairs, pressure care mattresses, and other equipment that was so desperately needed when the NHS hospitals were overwhelmed. To be recognised and remain a leader within the market, Benmor is incessantly participating in research and development to reliably meet the needs of bariatric patients, its clients, and healthcare professionals. The company guarantees that its clients will have the safest access to appropriate bariatric care by offering its extensive clinical expertise gained from 25 years within the industry. Included in its efforts are its clinical support specialists and bariatric training. The support and training provided are given to both clinical and non-clinical professionals in health and social care. Thus, making certain that bariatric patients are supported effectively by knowledgeable and skilled practitioners within the Benmor group. Additionally, the company also provides clinical assessments for complex bariatric patients, conducted alongside professionals including Occupational Therapists, Physiotherapists, and nursing staff in hospitals and nursing homes across the UK. Moreover, with falls costing the NHS 15 million pounds a year, Benmor has created Floor Level Beds, designed for patients who are at risk of falling out of bed due to dementia, confusion, and other medical complications/diagnosis. A product such as this will significantly contribute to the sector, making a real difference within the industry and its clients to safeguard them as best as possible. Marketing Director Sophie Allen states, “We only see our production capacity going from strength to strength with product development at the top of our agenda. We strive to create solutions for our customers to improve quality of life for patients and safety for carers.” Overall, Benmor can manufacture and supply high-quality equipment to clients and other businesses within the sector and maintains its position as the leading company in the UK bariatric market by adapting its products to the needs of its clients and patients. Benmor has made a significant impression since its establishment, being recently recognised as Best Healthcare Equipment Supplier 2021, which is nothing short of well deserved – especially during these trying and testing times. Accredited to its ethos, Benmor is a company that can be qualified as experts within its field. Company: Benmor Medical Name: Sophie Allen Email: info@benmormedical.co.uk Web Address: www.benmormedical.co.uk
19 | Q4 2021 Oct21730 Best Site Temporary Electrical Services Contractor London & The South & Construction Green Energy Service Provider of the Year 2021 With a highly experienced team of Designers, Contract Managers, and Health and Safety advisors that offer cost effective design and planning on all projects, Cape Electrical & Mechanical Ltd shapes an overabundance of plans for pristine results. For all development missions, Cape presents its clients with the care they need to thrive and mature. Formed in 2002, Cape Electrical & Mechanical Ltd has worked on a wide selection of projects for an admirable amount of time. It has grown rapidly since then and has now been recognised as both Best Site Temporary Electrical Services Contractor London & The South & Construction Green Energy Service Provider of the Year 2021. Cape was formed in Romford, Essex, where it has quick and easy access to London and the surrounding area and a lot of intricate projects that require a lot of care and attention as well as the most professional knowledge. It works hard to provide the best quality and cost-effective solutions for the work that it does. This location, and the proactive staff members, makes it easy for Cape to advance in the industry as it supports a wide variety of businesses throughout London and the South. With its diverse range of clients, Cape works across sectors of industrial, commercial, housing, roadways, demolition, and more. Cape injects its sustainability knowledge into everything that it does in order to promote a cleaner and more environmentally stable world. Cape is looking to severely reduce cost and CO2 emissions so that each project helps ensure a better future for all. With its forward thinking and experienced attitude, Cape has been able to make a difference to a huge number of projects. Not only does it help to make projects greener, but it also completes everything in a quick but thorough way so that its clients can really feel the benefit of its experience. By building strong and honest relationships with their clients, Cape knows how important it is to be open and understanding so that it can develop as a company whilst simultaneously helping others to flourish. As a service provider, Cape believes that responsibility is everything. By taking responsibility, with its dedicated staff, Cape creates the finest quality of work that it takes pride in. Looking to expand and grow in the future, Cape is continuously adapting to the market and the need for sustainability. It utilises its well-seasoned selection of staff members to weave a plan of perfection for each client. For an entirely valuable service and an environmentally sound structure, visit Cape Electrical & Mechanical Ltd. Contact: Kevin Duke Company: Cape Electrical & Mechanical Ltd Web Address: www.cape-em.co.uk Cape Electrical & Mechanical Ltd
20 | Q4 2021 Oct21599 The Future of Engineering Initially, Cadonix set out to solve the issues of automotive firms and their electrical design drawings; however, over the years, it has expanded its offerings to cover the full end to end lifecycle of the electrical harness. From architecture, topology, schematic, simulation, harness design, formboard, manufacture, automated testing, costing and API integration into other systems – Cadonix provides it all. Cadonix, formed in 2012, was established to address the limitations of the computer-aided design tools of the automotive industry for vehicle electrical systems. Customers felt that they did not have enough options in the market and were constrained by the legacy tools. Therefore, Cadonix was set to correct this by introducing a new tool suite into the market called ARCADIA, built not only on the emerging cloud technology but also designed to run entirely in a web browser. Cadonix pioneered the research and development to enable this now patented technology to be the first enterprise CAD suite in the cloud and web browsers. Core to the business is the understanding that the tools they provide should never limit their customers by dictating their workflow; they should design and maintain their products in the best way for their business. In addition, by using collaborative technologies, Cadonix enables all customers to work together seamlessly with its tools (be their clients, vendors, or suppliers). Cadonix believes that the primary aim of the company is to make the lives of its customers simpler, and to allow them to capture and share their designs in the most efficient manner possible. The company achieves this through maximum flexibility in its toolset that only its cloud technologies allow. Chief Technology Officer Andrew Armstrong explains, “We provide an easy transition route from existing products into our Suite for customers who are already using CAD tools and offer comprehensive parts libraries and educational support for those customers new to CAD tools.” The company’s core values have remained largely the same since inception; however, the scope of its product has changed markedly. Although, initially, Cadonix set out to service a relatively small aspect of the industry, now, almost a decade later, it is offering an enterpriselevel suite that puts the company in the top three companies in the market. Andrew explains, “We serve all manner of engineering and design businesses; however, the cutting-edge technology companies like our products, especially the electric vehicle and new technology companies. Because of how our tool is accessed, we are proud that we serve small oneperson companies and huge enterprise customers. It is unusual in our industry for small companies to have access to the same tools as their larger rivals.” Andrew continues, “Also, it is still all too common to hear customers complain that they did not get adequately supported from the suppliers of their existing solutions. For us, this is an unacceptable practice in any industry, and we have been phenomenally successful in offering our industryleading global support to our customers.” Over the last few years, Cadonix has seen a marked rise in the industry to require advanced toolsets to support the topological complexity and development of the new EV (electric vehicle) and autonomous driving platforms that have started gaining momentum. The company has gained a large proportion of its customers from this segment because they are often new companies and do not burden legacy software and processes. They expect that their design tools match their collaborative, cloud-based technologies, involve little to no capital investment and, crucially, are internet-connected. Cadonix is very much at the forefront of revolution in the wire-harness industry globally and in the UK. Andrew explains, “we are working hard trying to change the industry by solving the day in and day out issues of our end users. We are proud of being able to support our customers and extremely pleased for the part we are playing in the British manufacturing industry.” It has been a long road for the company, but as is much of the world, its customers are coming to appreciate how cloud and web-based solutions are the correct way to implement business systems. Company Name: Cadonix Ltd Contact Name: Praneet Bhasin Web Address: www.cadonix.com Contact Email: praneetb@cadonix.com
21 | Q4 2021 Oct21239 Best CBD Oil Product Company 2021 Premium CBD oil can be hard to come by, and it can also be very expensive. Finding a company that does its research to seamlessly certify everything that it makes, whilst keeping prices affordable can seem few and far between. But, based in Devon in the UK, Beliebis UK is a CBD provider that aims to offer the very best quality products that can enhance people’s lives, for a better future. Beliebis UK believes that CBD is one of nature’s most precious, true gifts. It strives to give customers the opportunity to purchase excellent products that are backed by in-depth research and state-of-the-art technology. The research and technology that goes into the range of its CBD products mean that Beliebis is able to offer premium ingredients that have been tailored to fit the needs of the customer. For all types of relief and good health, Beliebis has everything the customer needs to feel supported. By providing customers with CBD oil products of British Quality, and at fair and competitive prices, Beliebis is making these superb products available to everyone. The premium products that it supplies allow for the highestquality of benefits. Beliebis doesn’t waste time on products that don’t work, or that aren’t pure and beneficial. Therefore, Beliebis is fully compliant with UK regulations and provides a Certificate of Analysis with every CBD product that it sells, so you know that it means business. Supplying full spectrum, broad spectrum, and CBD isolate, Beliebis has a range of products that are very high in purity levels. These items ensure the best chances for health and wellbeing. A lot of CBD oils are essentially diluted by other ingredients, or simply not extracted well, so Beliebis makes sure to extract and isolate correctly for the best results on the market. Beliebis sells CBD oils, drops, sprays, and edibles. This is so that each customer can find something that will benefit them, with a variety of ways for ingestion or application. It also sells CBD saver bundles which offers customers a chance to experience more products for less money. Voted 4.8 stars out of 5 on Trustpilot, Beliebis is making waves in the industry. Its many happy and satisfied customers tell us of the exceptional work that it has put in, which effectively translates to outstanding products and great health results. For the future, Beliebis is always striving to find more ways to develop top-quality products, as well as finding new information to offer its customers via its blog. Beliebis is going to continue selling its premium quality, certified, tried, and tested products that are helping people all across the UK. Contact: Su Roberts Company: Beliebis UK Web Address: https://beliebis.co.uk/
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