Southern Enterprise Awards 2020

36 | Southern Enterprise Awards 2020 Sep20488 Best Domestic Gas Installers - Kent “If a job’s worth doing, do it once and do it right”. With this simple but effective ethos, Clarke’s Gas Service is able to guarantee its clients across Faversham and beyond gas and installation services that are professional, efficient and friendly. Led by David Clarke, the firm has been providing heating system, plumbing and boiler repairs, installations and more for nine years, only ever using the highest quality of parts and materials to deliver a service that is exceptional and affordable. Established by David Clarke in 2011, Clarke’s Gas Services is client- centric and experienced business providing professional and honest services that cover basic plumbing repairs to full installations of central heating systems, with the scope for off mains gas clients that use LP gas or oil. Working primarily with domestic clients, Clarke’s sources the highest quality of materials from local suppliers, guaranteeing excellence in a client’s finished project whilst also supporting local economies. Specialising in warm air and smart controls, Clarke’s also offers services in Heating System servicing and repairs, Boiler Replacements, Power Flushing and Plumbing repairs, Hot Water cylinders and gas safety certificates, all for a competitive price. The firm takes pride in their role as the first port of call for their clients in any plumbing or heating emergency, resolving issues that many of its competitors would struggle to manage or take extended periods of time in doing so. After many years of working with a number of heating contractors and maintenance providers, gaining valuable experience and industry knowledge, David struck out on his own, frustrated at having spent years rectifying the mistakes or lax quality of work of others. He began Clarke’s Gas Services in 2011 and has since committed almost a decade of applying his well-honed skills and aptitude for high-quality workmanship to heating and plumbing projects across Faversham and the surrounding areas. The Clarke’s team has been growing to accommodate the amount of work it has been taking on over the years. Approachable and with excellent communication skills, the Clarke’s team has carefully cultivated a positive working environment which is supportive and encouraging, yet also promotes accountability and taking the opportunity to learn from mistakes. Clarke’s recruits people based on their enthusiasm for learning and absorbing experiences, as well as those who operate by a socially responsible ethos. Consequently, and to the greatest pride of David, it is second nature to every member of the Clarke’s team to go above and beyond for every one of their clients. Clarke’s also uses a state-of-the-art customer relationship management program that is unmatched by competitors, enabling PDF certificates which eliminate the need for storing and searching through years of paperwork, as well as recording and reminding clients of service dates, live diaries and schedules and tracking of engineers to let clients know their engineer is on their way. Similar technology can be used in domestic households themselves, as the demand for preventative maintenance and updates in efficiency sees a dramatic increase. Through smart controls that integrate live locations of homeowners with technology that controls their heating systems, users are able to minimise wasted energy on heating empty homes, saving costs and preserving the environment. As technology and systems become increasingly comprehensive and advanced within the gas and plumbing industry, David and his team are continually evolving and readjusting so as to offer their clients the best and most cutting-edge services. Most recently, this has centred around expanding the Clarke’s Club service plans to include even more benefits and a larger cover to increase the already exceptional value of the plan. As ever, Clarke’s is looking at how it can continue offering the best and most affordable services to its loyal client base for a long time to come. Contact: David Clarke Company: Clarke’s Gas Service Web Address: Clarke’s recruits people based on their enthusiasm for learning and absorbing experiences, as well as those who operate by a socially responsible ethos.