UK Enterprise Awards 2018

26 SME NEWS / UK Enterprise Awards 2018 , Fleetline Coachworks offers a complete range of bodywork repair tomotorists, fleet customers and the corporate sector. We caught up with Rachel McGuinness to gain an insight into the company and the secrets behind the incredible success it enjoys today. Best Bodywork Repair Services 2018 - London Established in 1981, today Fleetline Coachworks is an independent, green, innovative, customer focused business. Priding itself on giving strong, unbiased advice to retail consumers, the team is committed to excellence, as Rachel highlights. “At Fleetline Coachworks, we pride ourselves on offering our clients a truly exceptional level of support and service. To achieve this, we have a wonderful showroom like premises and have invested in a vast amount of training and development for our valued staff. As a result, over the last four to five years we established a team of highly skilled staff in every department, making us a fantastically stable and employee rich company to work for. We value our staff, their welfare and commit ourselves to investing in the latest available training programmes and equipment to maintain high skill sets within our staff including committing to young people and apprenticeships.” By focusing on its staff and facilities, Fleetline Coachworks has been able to create a customer experience like no other. Rachel showcases how this has helped the firm to set itself apart from its competitors, which is an important factor for a company operating in such a competitive industry. “As part of our drive towards providing clients with a truly unique service offering, Fleetline Coachworks has worked hard over the years to create a workshop where everyone feels supported and has a positive experience. Our workshop offers the only drive through experience that we are aware of in this market.Once the customer has driven into our facilities, they are then able to see the work in action and understand more about the repair process. Clients are able to drive into our building when visiting for an estimate or dropping off/collecting their vehicle. We invested a lot of money into a glass wall to enable clients to have a full view of the inner workings of a body shop and hopefully gain an understanding of something they probably have never experienced before and have no real understanding of the process their vehicle will go through. “Another key factor which draws clients to us is the fact that we are able to offer those who choose to come directly to us a discount off of their excess to help with the burden of cost associated with repairing a vehicle. We are also able to act as a claims handler on their behalf and handle the frustration of dealing with multiple companies (insurers, hire vehicles, third parties etc) which can be very stressful, especially for someone who has never had a claim and has no knowledge of the process involved. This dedication to supporting them and helping them to overcome the challenges they face is virtually unheard of in our industry, and one of the many reasons why our clients value us and keep coming back to work with our expert team.” Looking ahead, Fleetline Coachworks remains committed to enhancing its service offering and providing clients with cutting edge solutions that they can rely on, as Rachel is proud to conclude. “Continuing with our focus on offering ‘The Greatest Customer Journey’, here at Fleetline Coachworks we are moving towards more motor manufacturer approvals, building relationships with likeminded forward-thinking insurer partners, dealer partners, management companies and retail customers. We are also aiming for more prestige approvals, which we hope will include aluminium and multi composite material. Additionally, our ongoing focus remains on our staff, as we seek to continue to develop the new generation of business people to carry the business and industry forward in a constantly changing world. “Alongside these continual developments, we are also committed to constantly innovating and ensuring that we meet our clients’ needs in the digital age. As such we constantly market, promote and push our business to keep us moving forward. Our Website, Social Media and Online presence is constantly being worked on with great success. We have a strong online and retail presence which is giving us an even greater profile in the local area, and in the future we hope to enhance this further and remain our clients’ first option for all their bodywork repair needs.” UKE180028