UK Enterprise Awards 2019

90 | SME NEWS - UK Enterprise Awards 2019 May19401 Best Independent Estate Agency 2019 - South London & Excellence Award in Property Management - South London From its base in Croydon, Hyde & Rowe supports clients across the surrounding areas and acts as a dedicated property agent. Having awarded the firm not one but two of this year’s coveted UK Enterprise Awards SME News profiles it and shares how it is working to provide the highest possible standard of support and a personalised service to its clients and their tenants. South London’s leading real estate agency Hyde & Rowe is dedicated to offering a personalised approach to property. Having recently opened a new office in Addiscombe, which is equipped with new technology to allow more space for company growth and expanding its staff, the firm is going from strength to strength. This success is a testimony to the dedication its team puts in to providing clients with the expert service they need to find their perfect home, and making sure that vendors, owners and any other service users receive the same exceptional standard of support that they expect. Supporting clients ranging from students looking for an affordable place rent, to first time buyers, to vendors that have multiple homes that need managing, Hyde & Rowe aims to offer a bespoke, friendly service to everyone it works with, and this is the constant focus for each and every member of the firm’s dedicated team. As a result of this client-focused approach and the firm’s extensive property management experience it now boasts a multimillion- pound portfolio, which consists of multiple departments. These include the firm’s sales and lettings department, which is responsible for matching buyers and renters with homes based on their requirements which are recorded on their registration forms. The sales and letting department build a relationship with clients, ensuring that they meet all their needs whilst making the process easy and stress free. Working alongside the sales and letting department is Hyde & Rowe’s dedicated emergency accommodation department works, which works closely with local councils to provide a place to live for homeless people. During this process the firm pays the landlord, whether it is empty or full, as well and managing and maintaining the property, which is handled by the property management department. Hyde & Rowe’s final department is serviced accommodation or short lets which is ideal for stays up to two weeks and is aimed towards people visiting Croydon from across the country or abroad. This department ensures that each new guest for short lets enters a well presented, fully furnished and immaculate property, to make them feel welcomed and ensure that they leave with an excellent impression of Hyde & Rowe. Each department works in harmony, and from the moment they engage with a new client they aim to provide them with an integrated service that meets their needs and exceeds their expectations. The first questions that the Hyde & Rowe team ask when meeting a potential buyer or renter are regarding the location, property type, and the specific requirements and budget. Through this the firm is able to combine building a rapport with the client with gaining a full understanding of what they are looking for, and the team is then able to support them as required. Looking to the future, Hyde & Rowe has ambitious plans to open five new offices across London, whilst at the same time open a new dressing and property staging department to make properties look appealing for sale. At the same time as enhancing the business, the firm’s award-winning CEO Michelle McPherson is keen to publish a book to inspire and teach women how to be financially free. All of these developments will drive this innovative, client-focused property management specialist to even greater renown and cement its position as a key player in London’s competitive real estate market. As technology drives automation in the sector, the need for a unique combination between technology and a personalised approach will drive Hyde & Rowe to the forefront of the industry. Address: 14 Selsdon Road, South Croydon, CR2 6PA Telephone Number: 02086861799 Web Address: http://hydeandrowe.co.uk/