UK Enterprise 2020

169 | UK Enterprise Awards 2020 Formed by John Hall in 2012, Frank eXchange was given life in a big to shake up the foreign exchange and international payments industry by providing a service that is both efficient and transparent. In this years’ iteration of the UK Enterprise Awards from SME News, we take a closer look at why Frank eXchange is one of the best foreign exchange and payment services companies in the country today. Best Foreign eXchange & Payment Services Company Since its inception, Frank eXchange has been providing both corporate and personal foreign exchange and payments services to clients all over the United Kingdom. Whether a massive organisation or a one-man operation just starting in the world of foreign exchange, Frank eXchange will always see you right. For corporate clients, Frank eXchange provides corporate foreign exchange and payment services to businesses and organisations that are involved in overseas transactions, with no transfer or extra charges over and above the agreed foreign exchange rate. However, for individual and personal clients, the firm ensures that transferring money overseas from one currency to another does not have to incur the often high and hidden charges that banks do not disclose until it is too late. Using Frank eXchange to convert currency, whether it is exchanging pounds to euros or dollars, is quick, convenient, and money-saving for all clients. By being transparent with all of its services and offerings, the firm aims to show its clients all the charges, including the ones the bank and other provides hide in their exchange rates. This level of transparency remains one of the core values that Frank eXchange has, as it means that its clients get consistent and completive exchange rates and leads to excellent client retention. Transparency also functions as the unique selling point that marks out Frank eXchange as vastly different to its competitors. Much like many other industries in the world, though perhaps more so within finance, worldly trends have made a serious impact on the way that Frank eXchange does business. There are hundreds of companies in the United Kingdom, including some of the most major banks, who all claim to provide competitive exchange rates, but only show the client the rate they are offering at the point of order. So, unless the client has the time and knowledge to check the rate, they have no way of knowing exactly how competitive it truly is. Frank eXchange aims to show all its clients the time-stamped inter-bank rate against the rate that it is offering to its clients. This way, clients can see for themselves what the rates are like, and just how competitive Frank eXchange truly is. Frank eXchange has an internal culture to rival most others and exceed them. It is a firm that is centred around offering exceptional financial services, but also providing equal opportunities for the staff working there. Everyone is treated with respect and trust, whilst given the space to feel as though they can do their job without someone always looking over their shoulder. The one simple rule is easy to follow and incredibly effective; treat other people as you would expect to be treated yourself. In doing so, everyone is encouraging and advocating for a working atmosphere where people can develop and fulfil their potential within the world of foreign exchange and payment services. On the horizon, the success just keeps coming for Frank eXchange and the team. By the end of this year alone, the firm is aiming to expand the number of business development directors from four to ten, and the Currency Cloud, who provide the foreign exchange and international payment service for Frank eXchange, continues to innovate and develop payment services that Jul20238 can enhance the client experience with Frank eXchange. This is a firm that is fantastic at what it does, and its clients know it better than anyone. As the world continues to navigate the effects of COVID-19, Frank eXchange continues to stand as a bastion of financial excellence in the United Kingdom. Company: Frank eXchange Limited Contact: John Hall Website: Payment services for Frank eXchange limited are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).