UK Enterprise Awards 2021

293 | UK Enterprise Awards 2021 IT Small Business of the Year 2021 – South West England & Distinction Award for Customer Service Excellence 2021 Founded in 2016 by Kevin Rice, initially as a part-time venture to support his full-time job, Kev’s IT has gone from strength-to-strength and now excels in providing award winning IT support to businesses and individuals alike. Since its inception, Kev’s IT has expanded its services in order to serve a wider range of clientele, offering professional services from PC, mobile and tablet repairs to expert business IT support and security, all at an affordable price point and with a high standard of professionalism and support. So, whether you are an individual looking for help and advice for your home office, or a multi- site business running several top-end brands, Kev’s IT is able to assist with all your technology requirements. “We believe in a customer focussed approach,” explains the company founder, and its namesake, Kevin. “Communicating with our customers to be able to meet and exceed their expectations, as well as to provide expert advice about their technology, is second nature to us. This approach ensures that our customers return to us time and time again.” Kevin believes that, although it often is, technology shouldn’t be expensive and it should be accessible to all, whether a small one-man band, or a large multinational brand. Offering repairs and refurbished machines and devices, Kevin and his team work hard to ensure that only high-quality parts are used so that they continue to reach the manufacturer’s specifications. This is part of the firm’s unique selling point, along with its bespoke business IT support packages and dedicated password recovery services, which are not only unique, but invaluable to those employing them! Despite the Covid-19 pandemic negatively affecting many industries and businesses, Kevin noticed the appetite for his services increasing as more and more people were forced to work from home and, therefore update, upgrade or repair their machinery. “We saw a lot more damaged devices people needing help with their technology,” he elaborates. “There are lots of other unforeseen opportunities due to Covid-19 as well, due to the inability to attend site visits we have been working hard on improving our business IT services to offer something unique, and robust, for when we can return to visiting sites.” With professional, ambitious and talented staff at the helm, plus a firm commitment to its clients, it’s clear to see why Kev’s IT was recently awarded not one, but two prestigious titles which demonstrate what the firm can offer. These include IT Small Business of the Year 2021 – Southwest England, and the much-coveted Distinction Award for Customer Service Excellence 2021. “We hope to continue to make a difference to others,” states Kevin. “We are hoping in the next 12 months to expand and offer more services to a wider area, as well as launch our first retail store within the next three years. We still strive to make a difference!” Contact: Kevin Rice Company: Kev’s IT Web Address: From humble beginnings as a side-line operation, Kev’s IT has grown to become one of the most trusted and renowned IT support firm’s in and around the Bristol area. We talk to the entrepreneur behind the firm to find out more about what it has to offer and how it continually strives to differentiate in order to maintain its high level of success. Jun21477 Kev’s IT