132 | UK Enterprise Awards 2022 With a wide client base, including domestic homes, new build developments, schools, retail outlets, pubs, and hotel refurbishments, it’s important that the firm’s core values are kept at the forefront of every project. “We ensure everything we do is spot on,” Karl elaborates. “We know we’re achieving this because this is what our customers tell us when we ask. However, excellent customer service is of equal importance to us. Every effort is made to ensure the customer’s journey with us is the best it can be.” The firm’s building background, plus a full team representing all trades – such as electricians, joiners, plumbers, plasterers, tilers and decorators – is what sets it aside from competitors and ensures that there is someone on hand to deal with every job that needs completing, and to step in and mitigate if something doesn’t go according to plan. “We don’t cause any stress for the customer and we don’t expect them to ring around trying to find someone who is available to fix an issue – we simply do it. We have the skills, expertise, and knowledge within our team to manage every aspect of every project from start to finish, and to ensure the perfect result.” When recruiting new members to the team, Karl conducts a lot of background searches to find out Based in Derbyshire, Approved Tiling & Bathrooms has a wealth of experience in the design and installation of unique bathrooms and wet rooms to suit all tastes, requirements and budgets. We find out more as we profile the firm in the wake of it being recognised in the UK Enterprise Awards. Taking great pride in its reputation for quality workmanship and the creation of luxury spaces, Karl Smith of Approved Tiling & Bathrooms (Approved) believes that attention to detail makes a big difference. Whilst the bathroom may be one of the smallest rooms in the home, it’s also one of the most important rooms. “Quite simply, we know our clients’ day begins and ends in their bathroom,” he states. “Therefore, our aim is to create a sanctuary for them – leaving them feeling fresh, less stressed and more soothed each and every time.” Bathrooms, much like every other room in the home, are subject to trends and fashionable fads. In most cases a bathroom has a lifespan of around 10 years, so it is important when choosing a bathroom design that it will stand the test of time. Over the years Karl has seen many ‘fads’ come and go, with grey wall tiles and black taps and showers taking precedence over the last few years. “With the exception of families with young children, wet-rooms have now overtaken the traditional bath,” he explains. “Showering is often quicker and is certainly more sustainable for our environment given that it uses less water and energy than filling a bathtub.” Karl regularly undertakes market research to target the correct demographic for his high-end products – something that he has found to be highly successful. He has also taken the time to appoint a professional photographer and videographer to ensure that the firm is able to effectively convey its premium company image and the stunning finished projects accurately to potential clients. The specialist team at Approved will thoughtfully design, professionally install, and fully manage each project from concept to completion, allowing its customers to focus on other commitments, such as family and work. Best Bathroom Design & Installation Company – East Midlands Customer Service Excellence Award 2022 Apr22523 what sort of work reputation the candidate has. Not only does he only employ experts in their fields, but he favours those with a friendly and approachable personality who is honest and loyal, to ensure that customers are completely at ease. Karl also invests heavily in having the right tools and equipment, as this can make a big difference to the outcome of the job. “Unlike most tradespeople, we’re not brand loyal when it comes to tools,” he states. “We simply want the best tool for the job.” Recently, Approved Tiling & Bathrooms was recognised for its diligence and hard work in the UK Enterprise Awards and bestowed with not one, but two prestigious accolades, these being Best Bathroom Design & Installation Company – East Midlands and the much-coveted Customer Service Excellence Award 2022. Looking to the future, Karl is in the process of creating the firm’s business plan for 2023, but in the meantime he is determined to continue to provide the same premium products with the same levels of exceptional service that Approved has become renowned for. Contact Details Contact: Karl Smith & George Smith Company: Approved Tiling & Bathrooms Web Address: www.approved-bathrooms.co.uk Approved Tiling & Bathrooms
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