183 | UK Enterprise Awards 2022 May22007 Being upfront and impartial, Mortgage Monster strives to offer the best possible service to its clients, whilst taking the sting out of the mortgage business. We find out more from the firm’s Founder in the wake of it receiving two awards from SME News. Mortgage Monster is a mortgage broker and provides its clients with the best mortgage deals available from pretty much every lender available, aiming to work with clients from the first point they have a mortgage until they are mortgage free. “Our ethos is that it is fully aware that mortgages can be a scary prospect for some people, and therefore it sets out to be more approachable, less stuffy and, well, less financial servicey (!) in order to help clients understand the financial products and services on offer,” explains Barry Clark, Founder of Mortgage Monster. “We’ll slow down the process and explain every part of it in a clear concise way.” Barry has worked in property since leaving university in 2002 and has been in financial services for the last 14 years. With his relaxed demeanour, it’s not hard to see how he makes understanding mortgages easy. Barry ensures that Mortgage Monster is readily available, with the office being open until 8pm – just one of the steps taken to ensure complete peace of mind. Best Mortgage Broker 2022 – Essex & UK SME News Customer Service Excellence Award 2022 “If something is freaking them out over the weekend, a call for a couple of minutes can save a few nights of sleep and worry. I think the difference is that we actually do really care about our clients. If we promise a client we’ll do something by the end of the day, we’ll stay until its done.” The company also does not stop assisting at the point of the mortgage offer, where most brokers would. Instead, it can hand hold the clients through to getting their keys and even beyond. Plus, there is lots of free content, such as guides and blog posts, on social media channels in order to help educate clients and potential clients on the best option for them. Initially aimed at first time buyers and younger clients on inception, this has taken a turn over the years and now the firm seems to attract a complete mixture of property purchasers, from those purchasing their first home, to buying a buyto-let property, limited company purchasers, and even commercial property too. “Our business is more playful with our marketing and therefore we now deal with people from all walks of life,” Barry enthuses. Customer service at Mortgage Monster is second-to-none and going above and beyond is commonplace, with the dedicated team members never giving up on a client even if their mortgage or property hasn’t been successful. Barry shares, “Moving home is, for most, a terrible experience and we try to make that just a bit less rubbish! Getting them into their first home or dream home, managing a BTL investment portfolio or just starting out we’re with them.” But it isn’t simply its sterling aftersales care that ensures the company stands out from the crowd time and time again. The office is a friendly welcoming experience, with a kid’s area and Netflix on TV for older children, so it is very family – and pet – friendly. “We’ve been told numerous times that we’re “just like normal people” which I feel is a great compliment,” Barry laughs. Now, in the process of opening a second office, Mortgage Monster was recently recognised in the UK Enterprise Awards 2022 and bestowed with not one, but two, prestigious accolades of which it is really excited about. The award-winning firm clinched the titles of both Best Mortgage Broker 2022 – Essex, and UK SME NEWs Customer Service Excellence Award 2022. “Going from just me to a whole team in under three years managing four full time brokers, a trainee broker, two admin staff and two digital marketing dudes during a pandemic is my greatest achievement!” exclaims Barry. “I’m happy that my team and I get to help more people get to where they want to get to!” Contact: Barry Clark Company: Mortgage Monster Web Address: www.mortgagemonster.co.uk Mortgage Monster
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