36 | UK Enterprise Awards 2022 So much more than just IT support. That’s the promise of veteran IT services company, Ramsac. With 30 years of experience in the business, the company knows a thing or two about supporting clients. So much so that clients whose businesses have endured since the early days are still with the company! We speak to Managing Director, Rob May, to find out more about Ramsac’s winning formula. Established in 1992 in Godalming, Surrey, Ramsac set out to do things differently from the start. The company works with aspirational businesses and charities that value IT as means to enable growth. Ramsac provides clients with IT support, management and cybersecurity services and prides itself on its strategic input and jargon-free approach. Dedicated to helping its customers make great IT decisions, the company has no commissionbased sales staff. Instead, clients are directly supported by Ramsac’s team of world-class IT professionals. Rob tells us, “We help our clients to get the best out of technology – implementing, managing, and supporting secure, resilient, flexible IT solutions.” With customer satisfaction ratings at an impressive 98% and a host of 5-star reviews, the company is always looking for new ways to support its clients. One area that is always evolving is cybersecurity. Ensuring that a business’s IT infrastructure is cyber-resilient is crucial to its stability and success. To help clients achieve the highest level of cybersecurity protection, Ramsac offers the Cyber Resilience Certification. The company assesses each organisation’s current position against a defined set of standards and provides advice and guidance on how to improve protection. This in turn enables clients to demonstrate to their customers and stakeholders, their commitment to cyber safety and data security. Ever mindful of the challenges faced in this area, Ramsac is about to launch its new Secure+ service. This offers businesses 24/7 cyber monitoring and response for added peace of mind. As well as fantastic customer reviews, the company also boasts an excellent employee record. Rob explains, “We’re passionate about Ramsac being the best place to work in our industry. Happy, motivated, well-trained people, deliver an amazing experience for our clients. We invest heavily in being a great employer and it works. Our staff have rated us a ‘World Class’ employer in the UK Best Companies Survey, and we have a coveted 5-star rating on Glassdoor.” It’s no surprise that over half of Ramsac’s current workforce have been with the company for over five years, and a quarter for more than 10 years. Staff are rewarded through the ‘I am Ramsac’ initiative – a programme that seeks to align behaviours with Ramsac’s core values of being Reliable, Approachable, Motivated, Skilful, Adaptable and Committed. An independent, owner-managed business, the company is proud of its culture of putting clients and employees first. Recently, Ramsac introduced leave allowances for volunteering and personal development. It’s also given employees the choice of swapping traditional bank holiday dates for their own religious holidays. As a forward-thinking enterprise, Ramsac looks to encourage young people and those from underrepresented groups into the industry. Rob tells us, “We work with local schools and training providers to promote apprenticeships. We’ve launched campaigns to promote STEM (Science, Technology, Engineering, and Maths) careers to women who make up only 15% of IT role applicants. Enterprise M3 picked up on our work with gender diversity. They’ve invited us to be key leaders on a new programme to promote STEM careers.” Ramsac’s ‘Careers Journey’ document and its mentoring and feedback are used to ensure all staff can progress and increase their earning potential. The Ramsac Academy training programme runs for 12 months and covers topics May22375 Best IT Support & Managed Services Provider – Surrey such as self-discovery, leadership, and strategy. On completion of the programme, alumni are then offered ongoing personal development options. Providing careers, ‘not just jobs’, Ramsac has developed a bespoke 5-year training programme. It lays out clearly what colleagues need to do to in order to progress from a junior position to one of the most senior. Offering opportunities for staff and clients, Ramsac creates a better world for all of us, and continues to exceed all expectations on a daily basis. Contact: Simon Williams Company: Ramsac Ltd Web Address: www.ramsac.com
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