UK Transport Awards 2024

Based in Stourbridge, Prospect Coaches is a dependable private hire transport provider that currently delivers transportation to schools, sports clubs and businesses across the wider West Midlands area. Offering a variety of transport from 16 to 72 seats, its customers range from high-end corporate clients including Premier League Football Clubs, blue chip companies, and coach tour operators, to individual hires such as christenings, weddings, and more. Prospect Coaches boasts a fleet of 50 coaches including 4 Luxury VIP, 23 Executive and 13 of the fleet having full wheelchair accessibility. Prospect Coaches prides itself on ensuring its vehicles are maintained to a high standard. Additionally, the business strives to be a transformative leader in the UK Transport industry and holds accreditation for adhering to the Investors in People standard. All drivers wear the company’s branded uniform, possess an enhanced DBS, and a Level 1 Child Protection qualification. Prospect Coaches has continuously invested in both employees and vehicles ensuring the business remains diverse whilst remaining true to the core business of the educations sector. It is a firm belief that the school and college students we transport today are tomorrow’s prospective clients and they should be treated the same as any customer. For many years, Prospect Coaches has provided transport for corporate clients such as during the 2014 and 2022 Commonwealth games, London Olympics 2012, and the Land Rover 60th anniversary event. The company enjoys a high contract retention rate due to its commitment to delivering a first-class, customer-driven service. Prospect Coaches has been rated among the best companies in the UK coaching industry by the Plimsoll financial analysis chart, a model which measures a business’s ability to balance their commercial and financial strength and is an award-winning operator. Since the Covid pandemic, the transport industry has faced several challenges, and the UK passenger transport provision has decreased. Prospect Coaches have been proactive, turning challenges into opportunities for growth and diversification. As valued members of the industry trade bodies, the business is currently involved in think tanks to improve passenger provision. Nathan Hadley, Managing Director at Prospect Coaches, says, “I feel the passenger transport industry within the West Midlands is particularly buoyant currently. Future emissions of vehicles and the cost of living will certainly play a part as an outside influence. We are a forward thinking and market leading company so are already looking into future technologies and how these can be incorporated into how we work.” Most recently, cities such as Birmingham have begun to introduce Clean Air Zones, designed to improve air quality without impacting businesses. Travelling by coach has already been proven to be the most environmentally friendly method of transport but Prospect Coaches is committed to going above and beyond to minimise its effect on the environment. The company has already updated its fleet with eco-friendly vehicles that align with the future development of Clean Air Zones with several coaches also meeting Euro 6 standards. Prospect Coaches has also installed a coach wash that recycles 95% of water used through intercept tanks and filter systems. The company’s current project involves investing in rainwater harvesting tanks to supplement the additional water required for the coach wash. The business is committed to using only biodegradable chemicals and sourcing sustainable suppliers for oils, fuels, and cleaning materials where possible. Moving forward, Prospect Coaches has several exciting projects in the pipeline with 2024 certain to be another successful year. The company plans to implement further improvements in the areas of customer experience, customer satisfaction, and quality assurance. For over 60 years, Prospect Coaches has served the West Midlands with its diverse offering of corporate coach hire and individual hires. The company is proud to be a sustainability innovator and is passionate about evolving its fleet in line with developments for all the planned Clean Air Zones. Recognised in this year’s UK Transport Awards, Prospect Coaches is dedicated to exceeding passengers’ expectations with reliable luxury transport and unparalleled customer service. We cannot wait to see how Prospect Coaches will continue to shape the UK coaching industry to create a future of sustainable transportation. Contact: Nathan Hadley Company: Prospect Coaches Web Address: Established in 1964, Prospect Coaches is a strong family business, renowned for providing responsible luxury transport to clients across the UK. Since its inception, the business has developed cost-effective travel solutions for school transportation, business, international trips, sports team transportation, concerts, and much more. Dedicated to continuous evolution, Prospect Coaches has become one of the largest independent coach companies in the West Midlands and has built an esteemed reputation for its commitment to exceptional service and consistent customer care. Best Coach Hire Company 2024 - West Midlands