SME News- CEO of the Year Awards 2023 | 8 At the forefront of J&T Customs Consulting is a commitment to address the industry challenges that have arisen over the last quarter century. From the evolution of trade barriers to navigating the intricacies of global trade, the environment continues to change. Over the last ten years, an expertise gap has emerged in border controls and customs compliance. These essential factors can easily determine the success or failure of cross-border trades. At J&T Customs Consulting, the team utilises its wealth of knowledge and experience to help clients seamlessly operate across international borders. The brokerage understands the importance of obtaining approvals and adhering to customs regulations in order to remain compliant while streamlining operational efficiency. Its diverse clientele encompasses businesses of all sizes from smaller shops to major telecommunications companies. J&T Customs Consulting is committed to serving any organisation seeking support with navigating the challenges of cross-border processes. Since its inception, the business has worked hard to perfect its innovative computer system. The pioneering tool allows clients to easily upload their data, eradicating errors that often stem from illegible scans. The streamlined system is designed to improve efficiency and plays a crucial role in reducing unnecessary expenses. In the face of the cost of living crisis, J&T Customs Consulting has remained steadfast in its commitment to maintain and even reduce clients’ clearance costs. This pledge demonstrates the company’s dedication to client-centric solutions in an uncertain economic environment. CEO Tyler Townsend is committed to leading from the front and has created a strong team ethos. Within his role, Mr. Townsend immerses himself in the day-to-day operations in order to gain valuable insights into the challenges and achievements of the business. This approach enables informed decision making, prompt problem solving, and establishes a stronger connection with the team. Mr. Townsend says, “Preferring to be a member of the team rather than merely occupying the upper echelons of the organisational hierarchy underscores my belief in fostering a culture of inclusivity and collaboration. This approach transcends traditional leadership paradigms, emphasising camaraderie and shared responsibilities. By donning the hat of a team member, I aim to bridge the perceived gap between leadership and the workforce, fostering an environment where every individual feels valued, heard, and empowered to contribute their best. This hands-on leadership philosophy is instrumental in nurturing a collaborative ecosystem within the organization. It cultivates an environment where open dialogue, mutual respect, and collective problem-solving are not only encouraged but celebrated.” Core values of accessibility, approachability, and transparency are cornerstones of the business. By embodying these values, Mr. Townsend Based in Dover, J&T Customs Consulting Limited is a prominent UK customs clearance brokerage dedicated to facilitating the smooth movement of goods across international borders. With over 15 years of experience in customs clearance and border controls, the firm aims to guide companies through the evolving landscape of international trade. It is the company’s mission to simplify the process and maximise clients’ operational efficiency. Tyler Townsend, CEO and Founder, plays a vital role in the firm’s daily operations and is passionate about bridging the gap between leaders and the workforce. His unifying leadership continues to shape the growth and development of J&T Customs Consulting and has led Mr. Townsend to receive a CEO of the Year Award. Best Customs Clearance Services CEO - Europe
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