Finance Awards 2022 | 16 Nov22632 Digital Claims Platform of the Year - UK Insurance claims have long followed the same processes, but the team at 360Globalnet are looking to revolutionise the system. Their digital approach provides a frictionless experience, certain to be the envy of the industry. With success behind them in the UK Finance Awards 2022, we dig a little deeper to uncover more of the team’s astonishing achievements! With clients that include some of the world’s largest insurers, you can be certain that the team at 360Globalnet have created a product that stands apart from the competition. By digitising the entire claims lifecycle from FNOL to settlement, the team have ushered in a bold new era of insurance claims management. With every aspect of consumers’ lives designed to be as straightforward and simple as possible, why should insurance claims be any different? This bold vision goes right to the heart of how 360Globalnet operates, with a commitment to technology which is entirely no-code. It’s a philosophy that allows the entire claims journey to be built and configured at the desktop without coding knowledge – mitigating slow IT queues and excessive consultancy fees. Clients turning to 360Globalnet regain control of their claims operation whilst simultaneously slash costs and boost NPS scores. The flexibility of this approach means that connection between every part of the supply chain can be improved, with insurers not only engaging with customers, but with suppliers as well. Further, insurers are able to pivot and adapt swiftly to account for changes in the market, no matter how unexpected they might be. By putting insurers first, the team at 360Globalnet have found a way of allowing clients to always put their customers first. While technology undoubtably plays an enormous role in the growth and success of 360Globalnet, it would be useless in the hands of a less skilful team. Over the last ten years, 360Globalnet has grown significantly, with revenue that has expanded 30% over the last year and is set to reach 60% next year. This is testament to the scalability of the tech as well as the teamwork that is required to keep the business expanding. Recruitment is a vital part of any business, but at this stage in 360Globalnet, it has meant a focus on ensuring the right mentality and connecting with a culture suited to thriving on growth. Managing this growth in order to maintain the high standards to which customers have been accustomed has been no easy task. Having a clear North Star from management has been invaluable when it has come to communicating easily with everyone involved, and the dream of a complete end to end no-code digital claims platform that delivers the digital service policyholders demand has been essential. Looking ahead, 360Globalnet is hoping to expand further into North America, Europe and the APAC regions, fuelled by additional investment. As the industry continues to develop, so too must the need for continued development of technology in the sector. The incredible potential of Immersive 360° imagery and Laser-scanning from mobile devices, too, will have their impact, and 2023 will see this capability implemented by 360Globalnet for the first time. Success in the financial sector depends on finding new ways forward, and the triumph of 360Globalnet has come in no small part from a pioneering approach. We celebrate the team’s achievement and look forward to what they do in the future. Company: 360Globalnet Contact Name: Julie Rodilosso Web Address: www.360Globalnet.com Email: Julie-Rodilosso@360globalnet.com
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