12 | SME News IT Awards 2023 Best CRM & CXM Consultancy 2023 At Caldere Associates Ltd, we believe in the power of relationships. As a leading CRM and CXM consultancy, we've been awarded the prestigious "Best CRM and CXM Consultancy 2023" title. Our mission is simple: to provide small to medium-sized businesses with a personal, friendly, and honest consultancy service that puts the client's needs first. Our expertise lies in the Zoho platform, a robust suite of tools that we not only recommend to our clients but also use extensively in our own operations. From Zoho CRM to Zoho Desk for managing support requests, Zoho Campaigns for our email campaigns, and Zoho Cliq for team communication, we truly "eat our own dog food". This handson experience with the platform allows us to provide our clients with practical, tried-and-tested solutions. Our approach is unique. We don't just offer consultancy, implementation, training, and support services; we become collaborative additions to our clients' teams, helping them achieve their goals and ambitions. We've helped numerous businesses streamline their operations and achieve their goals using Zoho CRM, as evidenced by the success stories on our website. Our Managing Director, Ms Meeta Gargav, is at the helm of our operations. With her leadership, we've fostered a culture of inclusivity and collaboration. We operate with a relaxed and informal atmosphere and always try to work with a "flat hierarchy". This means everyone's opinions hold equal weight, and we grow our company and collaboratively service our customers. Quality assurance is a key component of our operations. We closely track and monitor all projects, ensuring constant communication between our internal and client teams. All our consultants, trainers, and support team members are certified and qualified by Zoho, providing high-quality service. We've built an excellent reputation with over 20 years of industry experience. But we're not resting on our laurels. We plan to expand our team and open new offices, continuing our mission to provide excellent CRM and CXM consultancy services. In conclusion, Caldere Associates Ltd is more than just a CRM and CXM consultancy. We're a partner, a collaborator, and a guide, helping businesses navigate the complexities of customer relationship management and customer experience management. We're proud of the work we do, and we're excited about what the future holds. Company: Caldere Associates Ltd. Contact: Vivek Gargav Website: caldere.com Caldere Associates Ltd: Pioneering CRM and CXM Consultancy
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