Since inception, Nationwide Fleet Services has taken pride in being a privately-run provider of fleet support services, focusing on tyres for all vehicle types. The company’s journey has seen it build a network of independent suppliers across both the UK and Ireland, providing a truly nationwide service to customers. We speak to Nick Diment to learn more as the firm is recognised in the IT Awards 2023. Fleet & Vehicle Support IT Application of the Year 2023 - South East England Nationwide Fleet Services (NFS) is a head office/central billing function representing independent tyre dealers and vehicle repairers nationwide, offering services to fleet operators. NFS processes the booking request, manages the requirement, processes the supplier work completion data, gains authorisation from the customer and manages the central billing on both sides. The data collated is rolled into specific reports the customers use for their own MI and planning. NFS represents the largest owned fleet of vehicles in the UK for their tyre breakdown requirements and supports various other fleet operators with mixed fleets of vehicles by providing the centralised function. The company’s staff base operates from its very own NFS-branded call centre, where it can answer calls for help at any time. Over the years, the firm has continued to refine its expertise and knowledge, enabling it to meet customer requirements with ease – and to champion independent service providers. “We operate with short reporting lines,” elaborates Nick Diment, the firm’s Managing Director. “This ensures customers can get to engage with someone quickly and using the services of the independent providers means we deal with someone where the job means something.” When it comes to being innovative, NFS stands head and shoulders above the rest as it is the UK’s first independent fleet support provider to release an iPhone and Android application for vehicle booking and breakdown requests. This pioneering digitised fleet vehicle booking and breakdown service allows drivers to report their issues via their smartphone, making it simple, easy, and effortless to record an incident and keep fleets moving nationwide. As the industry is vast and complex, NFS works hard to simplify its processes for its customers as far as it can by automating as much of the function as possible. Its operating system offers prompts to the operators for the key information required and provides actions to take based on the different answers received back, plus NFS is exploring AI for future developments. Of course, a great company is nothing without its dedicated team of employees and NFS is certainly no different. Nick is quick to sing the praises of the loyal and hard working staff members that are behind the scenes. “Our internal culture is to work hard, listen, and remember we are providing a service and we should treat everyone as we would like to be treated,” he explains. “When onboarding new staff, we look for people who are adaptable because everything we do is the same – because the drivers/callers need assistance – but the type of issue is often different to the previous call. An empathetic approach is also important in order to provide that personal touch.” It is due to this commitment of the team, as well as the firm’s innovative IT application, that recently saw Nationwide Fleet Services gain recognition in the IT Awards 2023 and named with the prestigious title of Fleet & Vehicle Support IT Application of the Year 2023 - South East England. Now, Nick and the team are determined to continue providing quality products, as well as exceptional customer service, to its loyal customers – always turning challenges into opportunities at every corner. Contact Details Contact: Nick Diment Company: Nationwide Fleet Services Ltd Web Address: www.nationwidefleetservices.co.uk
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