Q1 2023

Q1 2023 | 39 Nov22317 With clients in a wide range of industries, LILA International Logistics Ltd. is a freight forwarder which specialises in moving cargo, arranging customs clearance of goods, completing documentation, and overseeing cargo packing. Dedicated to consistently providing the best customer service possible, the company often gains new customers through recommendation from existing clients. As a result of its outstanding work and commitment to the industry, LILA International logistics is 2022’s winner of Freight Forwarder of the Year in the SME Business Elite Awards. Based in Wokingham, LILA International Logistics Ltd. is a freight forwarder supporting all industries and trades in the global exchange of goods by import, export and cross trade. The company takes care of all documentation, including that which is involved in the entry of imports and exports. Holding accounts with all major air, ocean and road carriers, as well as maintaining relations with overseas agents, the company is able to offer door-to-door services worldwide. It is also equipped to handle all types of commodities, including those that are hazardous or chilled. Working mostly with small to medium sized businesses, LILA International Logistics has clients from many different industries, ranging from automotive to chilled food to beauty products. LILA International Logistics aims to provide its clients with seamless, economic, and highly efficient freight forwarding and logistics services. The company understands the importance of the reliability and quality of its services, which have been and continue to be central to everything the company does. It also aims to make its services highly tailored, personal, and flexible. Customers always communicate with the same members of staff rather than being passed between departments, meaning information doesn’t have to be repeated. This is uncommon in larger freight forwarders and in the industry itself, which sets the company apart from its competitors. Thanks to these factors, LILA International Logistics offers consistent, personalised and high-quality services, which is why customers return time and time again. The company owes the quality of its service to its dedicated team, who have over 50 years of combined experience in logistics. No two days are the same for the team at LILA International Logistics, so it is important for them to be adaptable, driven and willing to learn. The company believes that having motivated staff that care about what they do is essential. To foster this, it ensures that there are plenty of opportunities for employees to have fun outside of the office through team activities and events. For example, over the last two years, the team has been organising events to raise money for Neuroendocrine Cancer UK and is planning to raise money for more charities in the future. As many businesses have, LILA International Logistics has been facing many challenges in recent years, impacting the company both positively and negatively. As a result of the costof-living crisis, some of its existing customers are experiencing reduced sales, decreasing the amount of goods they need to ship. However, the company continues to acquire new customers, making up for losses with existing customers. Furthermore, since Brexit, shipping goods to the EU has become more complex due to customs clearances. It has been a challenge to adjust to the new regulations, however the company has seen increased road freight shipments, since customers trust its team to handle and complete customs clearances on their behalf. Lastly, another event that has impacted LILA International Logistics is the Covid-19 pandemic. The logistics industry faced increased costs and reduced flights due to travel restrictions. However, the pandemic had an unexpected positive impact on the company when it was given the opportunity to assist in shipping PPE from the Far East into the UK. As a result of its outstanding customer service and its strength in overcoming the challenges brought about by the pandemic, Brexit, and the cost-of-living crisis, LILA International Logistics Ltd. is 2022’s Freight Forwarder of the Year in the SME Business Elite Awards. Moving forwards, the company continues to focus on expanding while delivering unparalleled services to its customers, both in the UK and overseas. Now that the Covid-19 restrictions have been lifted, it plans to continue visiting customers face to face, building strong and long-term relationships with its clients. The company also hopes to attend exhibitions throughout 2023 in order to reach new customers. Contact: Kayleigh Bolton Company: LILA International Logistics Ltd Web Address: www.lilalogistics.co.uk Freight Forwarding Made Flexible