45 | Q2 2021 When it comes to travel, it’s essential to ensure that your insurance is in good hands and that the cover will meet your needs. The team at Voyager Insurance Services have specialised in this work for the last twenty-five years. Named Best in Travel Insurance Solutions, 2021 in SME News’ rolling series of Business Elite Awards, we thought it time to explore how this cracking crew has secured such success. Insurance is an essential part of life that many don’t appreciate until a crisis occurs. Providing this protection when you need it most is the work of the team at Voyager Insurance Services, who have a proven history in providing both wholesale and retail insurance products and solutions that meets the needs of everyone who walks through their doors. The team lead the market when it comes to travel insurance product development and innovation, not just meeting the specific requirements set by their clients but exceeding their expectations. Few really understand the complexities of the travel insurance market, but at Voyager Insurance Services, the experienced team know how to navigate it, thereby ensuring that each policy meets the needs of each customer. Insurance brokers can also be confident that their customers are purchasing trusted insurance products with high quality cover, backed by reliable claims handing. At the heart of Voyager Insurance Services’ success is a range of quality insurance products that are available at competitive rates. Each product is developed using strategic underwriting to meet the changing demands of its customers and is supported by a dedicated customer service team. Brokers have unique access to policies through an online booking platform, WEBroker which offers an easy-touse internet-based interface that brokers can use to sell policies to their customers. Amongst a number of recent system enhancement and product additions is VoyagerProtect - a business travel insurance product for SMEs, which boasts a number of unique features including the ability for documentation to be issued to customers directly and automatically alongside a solution that allows brokers to administer their customers insurance renewals online, thereby ensuring they aren’t left without cover. Of course, Voyager’s range of insurance solutions is also available to the public providing Travel in Safety and Security them with access the best possible cover to meet their needs. Whether it’s an insurance policy for a holiday or specialist cover for another insurable item or event, the team at Voyager will find a solution. During the COVID-19 pandemic their High Risk Voyager product has come to the aid of many travellers that needed travel insurance for groups and individuals that needed to travel when the Foreign, Commonwealth and Development Office have advised against ‘all travel’ or ‘all but essential travel’. As a result of the team’s focus, their attention to detail and range of products and services, Voyager Insurance Services has become a highly respected insurance provider, winning them numerous awards over the years. Steve Cox, Managing Director of Voyager Insurance Services states ‘I am immensely proud of what the business has achieved over the past 12 months in what has been the most challenging of circumstances for everyone. The SME News award for ‘Best in Travel Insurance Solutions’ is a true testament to the team at Voyager Insurance. Now in our 25th year and with international travel gradually re-opening up in the wake of the pandemic, we are looking forward to continuing to service our travelling customers, and helping them find the travel insurance solution that best meets their needs.’ When SME News was deciding the winner of the Best in Travel Insurance Solutions, 2021, it was considered that Voyager Insurance Services success had been due, in no small part, to the commitment of the team to delivering solutions for their clients. Needless to say, the work that this team does is remarkable and sets the standard within the industry for what can be achieved. Company: Voyager Insurance Services Name: Adam Underhill Email: aunderhill@voyagerins.com Mar21141
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