26 | Q4 2021 Aug21599 Best Public Sector Automation Firm 2021 – United Kingdom Every sector has inefficient processes that could – and should – be automated. These operational inefficiencies run across all departments and often take time away from serving customers. As a consequence, customers look elsewhere for a better service, and businesses lose £millions through customer churn. It’s a problem that costs businesses £100bn a year, but it doesn’t have to be like this anymore. Cue We Build Bots (WBB) – a company which has created a platform that helps public sector organisations free up human time by developing multilingual AI chatbots. Through its IntelAgent platform, clients can quickly and easily build chat bots, voice bots, and intelligent process automation with hardly any coding, or even no coding at all. “Our AI powered software is used by Government and Enterprise customers to build new automated service channels (voice and chatbots), or to turn existing manual channels (telephone, email, social media) into autonomous channels,” explains a spokesperson from WBB. “Our customers save time and money, generate revenues, and deliver a superior customer (and employee) experience.” The IntelAgent system has been proven to reduce inbound contact centre traffic by up to 60% as customer facing intelligent bots can execute complex processes, as well as answer simple FAQs, which overall has a huge impact on the contact centre and frees up thousands of hours so teams can focus on less repetitive, more rewarding work. “Our bots do the ordinary so your teams can do the extraordinary! We think it’s wrong that £37billion a year is lost by UK companies due to poor customer service. We also think it’s wrong that 26% of our time in the workplace is spent on repetitive, manual tasks. We built IntelAgent to solve these issues; to help businesses easily automate ordinary tasks so that teams can focus on delivering extraordinary work, and customers can rely on extraordinary service.” Building your own bot using the platform couldn’t be simpler. It features an easy to use, drag and drop bot builder which can be integrated with the biggest CRMs, payment systems and ticketing software in just a few clicks. The bot’s capabilities can facilitate self-service for even the most complex of processes, removing millions of manual interactions and it can even be deployed on any channel, such as a website, intranet, in app, Facebook Messenger, WhatsApp, Microsoft Teams, Slack, Twitter, SMS, Google Home, Alexa... you get the idea! When customers or colleagues need to talk to a human, IntelAgent will collect all the relevant information, identify the best placed agent (based on the interaction to date), and hand a client’s users over to that agent via live chat or browser call if preferred. It’s also fully customisable so companies can have complete control over the look, feel, tone of voice and even the name of their bots. Intelligent bots need Natural Language Understanding (NLU). WBB’s NLU training suite means that it is quick and easy to continuously improve your bot’s NLU capabilities and deliver a constantly improving bot experience. Finally, there’s an analytics dashboard as IntelAgent collects, analyses and visualises data to help better decisions get made. “Our IntelAgent platform has now processed over five million interactions between customers, suppliers, internal teams and departments. That data is collected, analysed and visualised so our customers can better understand, and better serve their internal and external customers. We are also ISO27001 accredited. This is the global gold standard for people, process and IT security. We’re delighted to be recognised as having such high standards. And we bring those high standards to every IntelAgent deployment.” With such an innovative offering, and with core values of maintaining high standards and customer satisfaction, it’s no surprise that WBB was recently rewarded for its hard work with the title of Best Public Sector Automation Firm 2021 – United Kingdom in the SME Business Elite Awards. Contact Details Contact: Paul Shepherd Company: We Build Bots Web Address: www.wbb.ai
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