Q4 2023

Based in Ruislip, Middlesex, PB Installations prides itself on over four decades of experience in the fitting of windows, various doors (including bi-folds), fascia, and conservatories. Owned by namesake, Paul Barrett, PB Installations is a multi-disciplinary small business working six days a week, in addition to offering 24/7 emergency repair service, all in order to deliver good, honest work that keeps clients coming back time and time again. With 117 reviews on Checkatrade achieving an overall rating of 10, it quickly becomes clear how PB Installation has come to achieve such success within the Southern Enterprise Awards 2023. Most Trusted Window Installation Service 2023 “The mission is to give a good job every time, from the first time they meet me, to the last time.” Established in the glazing industry since 1987, Paul Barrett has been trading as PB Installations since 2001. Serving clients in both the domestic and commercial sectors, Paul and his close-knit team specialise in high-quality value-for-money fittings and repairs, covering all double glazing including conservatories, doors, and fascia. He personally undertakes all work and believes strong communication with clients is key, always being happy to help and provide advice where needed, whether the client is unsure about sizes or styles, or they may have a bespoke idea that they’d like him to look into. PB Installations boasts the ability to complete the entire job from start to finish, with Paul’s expertise in fact going beyond just window and door fittings, but also including brickwork and plastering. This has recently included a project where he removed a chimney both upstairs and downstairs, converting upstairs into a space for shelves and seating. He has also completed work involving knocking the external wall of a house through in order to fit a new window and allow more light into the room. Helping Paul out with his work are his small team, including his nephew, who has been working for him on a Saturday basis for five years since the age of 14; his friend, Wayne; and his brother chips in sometimes, too, when needed. With the team’s multidisciplinary offering, this means they can provide the most dependable service, not having to rely on external labour in order to complete jobs within the agreed timescale. This also means the business can deliver 24/7 emergency repair, one such example of this service involving the rapid repair of a smashed windowpane. The damage occurred to an individual’s home at 1:30am, and Paul had completed the repair by 4pm on the same day so it was good as new. Understanding how stressful it is to experience such damage to one’s property and how a broken window removes the security of a home, Paul did his utmost to alleviate the stress caused by turning the repair around as quickly as he could. Working efficiently with just his internal team most of the time, the business only tends to seek external workers when it comes to big jobs. Indeed, most of the time, Paul’s little setup is all that’s needed, with everyone working well together to produce an outstanding client experience in every project they take on. Paul tells us how he still enjoys his profession after all these years, and being surrounded by great people that he can trust makes his work all the more enjoyable. In PB Installations’ service offering, Paul views it as important to make his clients feel comfortable and at ease when they meet him. He and his team are friendly and know how to have laugh with the client while also remaining professional and showing how extremely knowledgeable and skilled they are in their work. If there is anything that Paul happens to not know upon client query, he will be sure to find out for them – and he never makes any promises that he can’t keep. To Paul and the team, presentation is crucial; they certainly look the part, and they always leave their worksite tidier than when they first arrived. Overall, PB Installations is an operation that is thriving. Paul tells us that his plan is to carry on as is because, quite simply, it is working. He is noticing that a lot of other builders on the commercial side are growing, so he has given thought to the fact that his little business might have the opportunity to see expansion, too. He is very open to the growth of PB Installations, believing it is very capable, and he knows that that will require the taking on of more staff – but he’ll cross that bridge when he comes to it. In the meantime, PB Installations will continue doing what it does best: at the end of the day, it’s all about making sure customers are satisfied and that they are happy in their own homes. Company: PB Installations Contact: Paul Barrett Email: pbwindowglazing@gmail.com Website: www.pbinstallations.co.uk / www. checkatrade.com/trades/PbInstallations Phone: 07770984870