SME News | Scottish Enterprise Awards 2023 | 12 Based in Lerwick on the Shetland Islands, Jim’s Garage Ford Rental is a highly rated Ford car and van rental company that prides itself on its ability to deliver straightforward and friendly services. On the company’s user-friendly website, clients can easily browse vehicles, compare prices, and book online. Here, we explore its comprehensive offerings and the reasons behind its success in the Scottish Enterprise Awards 2023. The Shetland Islands is a Scottish archipelago and the northernmost region of the United Kingdom, located in the North Sea between Orkney, the Faroe Islands, and Norway. Visitors are drawn to the islands by its breathtaking landscapes, scenic coastline walks, and spectacular wildlife, including seabirds, seals, otters, orcas, and the famous Shetland ponies. Furthermore, from B&Bs and guest houses to budget-friendly hostels and campsites, there are plenty of spectacular places for them to stay. However, when they arrive, tourists are often surprised to discover that the Shetland Islands are much larger than they anticipated. The archipelago consists of 100 islands, many of which are connected by road bridges or car ferry services. This means that, in order to thoroughly explore and enjoy the islands, it is essential for visitors to either bring a car from mainland Scotland or rent one during their stay. Established in 1983, Jim’s Garage Group ventured into vehicle rentals in 2012 with the launch of Jim’s Garage Ford Rental. As a Ford Main Dealer and Ford Store, Jim’s Garage Ford Rental offers both cars and commercial vehicles with a full aftercare service at highly affordable prices. Now, the company has been in the motor trade for more than 30 years and is proud to have 2441 happy customers, 2501 reservations, 45 vehicles available for rent, and eight locations for vehicle collection. Offering comprehensive rental services, Jim’s Garage Ford Rental serves all kinds of visitors to the Shetland Islands, including people on holiday, companies working on the islands, and those visiting for the day on a cruise ship. The company is able to rent vehicles to anyone over the age of 21, including young drivers with a clean driving license who passed their test more than two years ago. Committed to delivering the highest levels of customer satisfaction, Jim’s Garage Ford Rental does everything it can to make the client’s visit to the Shetland Islands as straightforward and hassle-free as possible. To this end, it makes sure that its services are simple, clear, and reliable to prevent confusion. Furthermore, the company offers unmatched flexibility, allowing bookings to be customised in terms of mileage allowance and pick-up location. Furthermore, Jim’s Garage Ford Rental understands that it can be intimidating to rent a vehicle that you have never driven before. However, clients can rest assured that the company’s cars and vans are very easy to use. Its team are committed to ensuring that clients feel confident and comfortable driving the vehicle before they hit the road. For this reason, when they go to pick it up, a member of staff will guide them through its need-to-know features and answer any questions they may have. “Travel and holidays are a substantial cost for our visitors. We are extremely grateful that they entrust a part of that cost with us for vehicle hire during their stay,” comments Chris Manson, General Manager at Jim’s Garage Ford Rental. “Although the holiday location is much more important for them, we want to surprise them and make them feel like the hire experience actually helped to start the holiday with some excitement rather than being a stressful task.” Throughout the rest of their stay, Jim’s Garage Ford Rental ensures that clients can fully relax and have fun by offering 24/7 roadside assistance and full onsite repair services. This means that, in the unlikely event that one of its well-maintained cars breaks down, the company has clients covered with its complete recovery service that operates across all the Shetland Islands. Jim’s Garage Ford Rental will also replace the rental car with another as quickly as possible. This enables clients to rest assured in the knowledge that they have backup if anything goes wrong. As a result of its outstanding services, Jim’s Garage Ford Rental has received a multitude of positive feedback over the years, resulting in its impressive five-star rating on Google. For example, one satisfied customer shares their experience, explaining, “The customer service for car rental at Jim’s Garage is excellent. From start to finish the experience is a pleasure, and the prices are very competitive. I especially value the convenience of the pick-up and drop-off at Sumburgh airport. In my experience, they are the best car hire company in Shetland, and I now use them exclusively when I visit. I’d recommend them to anyone!” For its unparalleled customer service and its commitment to excellence, Jim’s Garage Ford Rental has been named Best Vehicle Rental Business, Shetland Islands, in the Scottish Enterprise Awards 2023. Dedicated to its local area, Jim’s Garage Ford Rental is happy and proud to focus on the Shetland Islands and therefore has no current plans to reach other locations in the future. Now, following a busy summer, there is no doubt that the company will continue to provide thousands of visitors to the region with outstanding and reliable car rental services in the years to come. Contact Details Contact: Chris Manson Company: Jim’s Garage Ford & Mazda Web Address: rental.jimsgarageford.co.uk Best Vehicle Rental Business 2023 - Shetland Islands
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