112 | Southern Enterprise Awards 2022 Duchess HR Ltd is a HR consultancy with expertise in all areas of people management, including health and safety, covering all sectors. Its service is personal and bespoke to each client and their needs, from space recruitment agencies to media and the construction industry. It has maintained a staggering 100% retention rate over its four years of business. Duchess diversifies its services and remains flexible and agile to meet its client’s needs. Its main clients are SMEs. However – with the substantial number of start-ups created in 2021 – Duchess also offers a start-up service so new business owners can get it the right first time. Duchess is available to support businesses needing advice with a one-off project or issue. For example, planning a business change or dealing with an employment relations process. It also offers a retained solution that benefits an in-house HR team without the fixed overheads. What sets it apart is that Duchess gets to know its clients, their businesses, and their needs. It provides a service built on what it has learned. In addition, clients talk to the same person they have dealt with all along, who understands their business and its challenges well. From here, staff provide tailored advice and guidance at every stage. The firm has designed a bespoke service that is crafted to be adaptable to each organisation’s individual needs. Duchess ensures its solutions are simple and easy to use, meaning clients can control their employee data completely. Alternatively, Duchess offers clients the option of having the entire system managed on their behalf, allowing them to focus on running their business. When retaining its services, it also comes with a complete management software solution designed specifically for SMEs. This cloud-based business software is built to simplify and automate people management, maintaining all employee data in one central, easy-to-access location. This includes holidays, health & safety, expenses, recruitment and absence management. Overall, Duchess provides a service that manages things on its clients’ behalf – to free them up to spend time on what’s important – with this software the pinnacle of that. Its clients consistently praise how handy the platform is, some going as far as to describe it as the ‘glue that holds the business together. Duchess HR has grown significantly over the last couple of years. In that time, it noted a trend towards SMEs expanding rapidly and recognising the need for greater levels of governance. Duchess has introduced new processes and services where it helps clients with the policies and the knowledge they need when completing tenders for clients they want to win. Within Bristol, there is a rising trend of entrepreneurs starting their businesses. In 2021 there were 479 high-growth start-ups created in the city and surrounding areas. Duchess now boasts 16 new clients and a newly tailored package specifically for smaller businesses that want a trusted partner to grow. In addition, it is currently in the process of redesigning its website. Beyond aesthetic and usability changes, the team will add up-to-date blogs on employment trends and new laws to ensure its clients remain informed and ahead of the game. All of these will be easily accessible, so anyone can log in and hopefully find the answer to their questions. In addition, the firm has also launched a suite of leadership and management development training courses. These have been running on Zoom since 2021, but now Duchess is looking to expand the services in person, in the client’s workplace. Duchess has also launched a suite of soft skill courses, such as managing performance and psychological safety, to better Sep22085 HR Consultancy of the Year 2022 – South West aid workplace matters as well as impart the details and skills that others overlook. It is an outstanding achievement to have all its clients continue to partner with it, and enthusiastically refer the service to others confidently. Providing such a sophisticated and detailed solution has not just granted Duchess HR Ltd the title of the HR Consultancy of the Year 2022 in the South West, but clients are unwilling to go anywhere else. Contact: Jayne Temple-Heald Company: Duchess HR Ltd Web Address: https://www.duchesshr.co.uk/ Human resources are an essential element of a business. However, they can be challenging to implement – particularly for SMEs or start-ups. With expertise in all areas of people management and a perfect record of 100% client retention, Duchess HR Ltd is a firm that is ensuring businesses in the South West never have to worry about their HR troubles ever again.
RkJQdWJsaXNoZXIy NTY1MjM3