SME News Southern Enterprise Awards 2023 | 102 Best Community Social Services Provider 2023 - Home Counties SecretANGELS PA Services (SecretANGELS) is a distinguished personal assistance organisation with a distinct vision and mission. It is committed to revolutionising the current care system by providing affordable, tailor-made support and community-based social services to individuals and families in Bedfordshire, Buckinghamshire, and Hertfordshire. We shed light on the organisation’s relentless pursuit of providing tailored care to all, regardless of background or circumstance. SecretANGELS PA Services stands out in its field by delivering services that are tailored to its clients’ needs and preferences. It aims to empower individuals to sustain their independence, ensuring their profiles dictate the benefits rather than conforming to a predetermined structure. Its initial assessment process carefully matches Personal Assistants (PAs) with clients to foster synergy and enhance the clients’ comfort and receptivity to the provided care services and facilities. Providing reassurance, the organisation takes pride in serving diverse clients and prioritising their unique journeys. Its extensive services encompass accompanying appointments, administrative support, advocacy, coaching, companionship, domestic service, help at home, respite accommodation, and health and wellbeing support. All PAs are thoroughly vetted, equipped with enhanced DBS checks, and covered by liability insurance to ensure the highest service delivery standards whilst promoting wellbeing. As part of its overall mission, the central vision of SecretANGELS is to ensure equal access to social services for everyone, irrespective of their background, aiming to break barriers and promote equality and diversity within care systems. SecretANGELS is driven by a mission to guarantee every individual access to personalised care. The organisation firmly believes that social care should be tailored to each unique case, recognising that a one-sizefits-all approach is inadequate. This mission and its accompanying core values have remained steadfast since the inception of SecretANGELS, as the team have always been committed to serving individuals who may have been marginalised by society. The unique selling point of SecretANGELS lies in providing holistic, bespoke support to each client. Its commitment to treating each client individually and valuing their input and feedback ensures that it adapts and modifies its services to meet specific objectives effectively. Listening to feedback and actively utilising it allows the organisation to remain at the forefront of the industry. Current challenges in the care industry include funding limitations, service access, and consistency. SecretANGELS, conscious of these challenges, maintains transparent communication pathways and actively listens to industry feedback to stay well-informed about prevailing trends and potential improvements. Part of SecretANGELS’ appeal is that its team embodies diversity, bringing together many experiences and backgrounds. The organisation’s strength lies in shared values, behaviours, and narratives that guide and unite the group. Emphasising flexible working patterns, continuous professional development, and open culture, SecretANGELS nurtures an environment where each team member’s unique contributions are valued and supported. Now, SecretANGELS PA Services is enthusiastic about its future endeavours during the remainder of 2023 and beyond. Its plans include attaining CQC status and providing advanced qualifications to its PAs through specialised training. Expanding its reach to Biggleswade, Stevenage, and Bedford is on the horizon. Additionally, enhancing its respite accommodation offerings to support mental wellbeing showcases the organisation’s dedication to adapting to meet the evolving needs of its clientele. The future for SecretANGELS is promising, with a clear focus on growth, improved services, and a broader reach within the home counties. It will be very exciting indeed to see how the team are able to grow on their achievements and accomplish further greatness together. The group are so tightly knit and cares so deeply for their patients and clients that continued success is inevitable. Company Name: SecretANGELS Personal Assistant Services Web Address: secretangelspa.co.uk Contact Email : enquiries@secretangelspa.co.uk
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