UK Enterprise Awards 2018

138 SME NEWS / UK Enterprise Awards 2018 , UKE18128 Best Home Care Company- Suffolk Heritage Care at Home Ltd (HCH) is an award-winning, independent care company. We invited Co-Founder andManager Pat Smith to tell us more about the vital work the company undertakes. experience how important it is for people to have the choice to remain in their own home with the right care and support. “As such, we started this company to offer assistance with both short term and longer-term care packages. The standard of care provided by our staff is paramount, we have a small but dedicated team of Community Care Assistants who will always aim to deliver the highest standard of home care in a manner which promotes integrity, dignity and true personal choice whilst having empathy with the customer’s needs. We pride ourselves on being small and personalised and believe that all of our customers have the right to an active participation in the development of their care package, giving choice and control wherever it is possible.” Offering a quality service, HCH aims to be a breath of fresh air in a tough market. After all, the current trend in the care industry is for limited funding, which has a knock-on effect with customer needs. It is also difficult at times recruiting good competent staff as care is not just a job it is a vocation. However, HCH has worked hard to achieve success and obtain a strong workforce of dedicated staff, as Pat is eager to emphasise. “As part of our commitment to quality, all of our staff are given a good high standard of support and training and we have an open- door policy at all times, so if they have any concerns they know that they can come to us. Therefore, our staff are valued and happy in their work this shows when they are out working and are proud of the company they work for.” Ultimately, HCH has achieved incredible success since inception, and moving forward the firm will continue to drive excellence as it seeks to build upon this and grow even further over the years to come. Drawing on more than 60 years care experience between Pat and Karen Jefferson, HCH is now a well-established award-winning home care provider based in the Suffolk / Waveney Countryside. The organisation was established to provide quality care in the comfort of its specially designed facilities. Pat explores how this is achieved and why it is so vital for the customers the company supports. “In October 2010 HCH gained CQC Registration followed by the opening of our Leiston Office on 4th January 2011. The company was founded because we know from first-hand Heritage Care at Home Ltd (HCH) Company: Heritage Care at Home Ltd (HCH) Contact: Miss Karen Jefferson / Mrs Pat Smith Address: Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ Phone: 01502 532926 Lowestoft/ 01728 833899 Leiston Website: