UK Enterprise 2020

180 | UK Enterprise Awards 2020 about the future. With big plans in the works and continual development year on year to becoming a better and more honed business that is consistently growing, the future is bright for this ambitious company. Company: Cox’s North West Movers Contact: Anthony Cox Web Address: www.northwest-removals.com Cox’s North West Movers are specialists in removal, transport and house clearance services operating all across the North West and beyond. With a client-centric approach that ensures the highest standard of customer service, Cox’s brand is directly related to quality and competence. As the firm celebrates success at the UK Enterprise Awards 2020, founder Anthony Cox tells us what sets his company ahead of the competition. Best Home Removals Company 2020 - North West Jul20448 Operating in Wigan, Bolton, Manchester, the surrounding North West regions and beyond, Cox’s North West Movers are leading specialists in removal services. Cox’s offers house and commercial property removals, house and office clearance, storage facilities, packing and unpacking services as well as much more, including an impressive range of packing materials that are available to purchase. Founder Anthony Cox prides himself as being the proprietor of a ‘one-stop’ shop that covers every aspect of the removals industry and offers affordable and timely service. The most recent investment was in Cox’s furniture pad wrap service, which utilises specialised imported protective coverings to ensure total protection of a client’s belongings. From complete bespoke packing solutions to using vehicles and equipment designed to ensure safe and easy removals, Cox’s truly do it all. A crucial element of Cox’s success has been their client-centric approach. All staff are recruited on the basis that they are excellent communicators who are able to maintain a positive and constructive outlook when faced with any eventuality. Understanding the stress and worry that customers often feel when moving home or office, Cox’s provides a team of specialist, highly trained removal men to create a calm, well-organised moving experience. As Anthony so eloquently puts it, “We are here to literally and metaphorically lift the weight from your shoulders, and we will always deliver without exception.” Maintaining elite levels of professionalism in every project, but also providing friendly and personal service, Cox’s employs a client-centric approach that considers every unique circumstance a customer may be faced with. From the initial phone call to the last of the physical work, Cox’s team ensures the customer receives the highest standard of service and care. The lasting impression left on clients has cultivated a loyal customer base, which has been a valuable asset in building the firm’s impressive reputation and brand awareness. Despite the outbreak of Covid-19, business activity has remained consistent for Cox and his team, and ensuring they follow strict safety measures that have been put in place, the team have been able to continue operating effectively and safely. As always, the clients’ requirements and concerns are Cox’s priority, and each project is handled in a manner that suits the client, rather than the company. This successful business activity throughout the UK lockdown has left Anthony feeling confident