165 | UK Enterprise Awards 2022 Jun22732 Victoria Road Carpets believes in only dealing with quality brands and reputable manufacturers, which is why it has gone from strength-to-strength over the last three decades – and has now become one of the most successful in the country. We speak to the firm’s owner, David Clark, about the company and what it is that truly sets it aside from the competition. Victoria Road Carpets has spent the last 39 years building a reputation as Glasgow’s most trusted independent flooring specialist. It has achieved this by maintaining the core values of quality, reliability, and good service that were envisaged when the company first opened its Southside showroom back in 1983. Over the years, Victoria Road Carpets has built strong relationships with well-established suppliers to give customers an extensive choice of floor coverings. “Having these established contacts means any problems can be sorted out quickly and easily,” explains David Clark, the firm’s Owner. “By knowing our suppliers and customers personally it is much easier to assess and sort out any issues that can arise.” Victoria Road Carpets has followed market trends and has diversified its product range to incorporate a wide variety of carpets, laminates, wooden floors, and vinyl. Whether it’s an established brand, or a product new to the market, the company will have a floor covering that suits any style, budget, and function. “Trends in floor coverings are ever-changing and, currently, the domestic client is looking for a multi-styled floor covering in their home. Carpet in bedrooms for comfort and smoother floors in the more public areas, with luxury vinyl tiles still the biggest growing product in our marketplace. Price and value for money are still vital but, equally, quality of service is just as important.” And quality in service is another area where Victoria Road Carpets’ excels. With passionate staff who are knowledgeable about the products sold, a friendly environment, and experienced installers to boot, David knows that the company has more to offer than your average carpet showroom. Most Trusted Flooring Specialists – Scotland Instead of dealing with a customer service department in a nationalised call centre, customers of Victoria Road Carpets can speak to someone who remembers them and their requirements, and the dedicated team is always happy to visit a customer’s home to give advice or answer any queries. “We constantly strive to continue our development and product knowledge by regularly attending manufacturer courses on the latest developments in flooring, being credited with master installer status on these products,” he elaborates. “Our team’s in-depth knowledge will give you the confidence to weigh up all the options and make the right choice about the future look and function of your room.” By working with customers to find a flooring suitable for them, Victoria Road Carpets can ensure that the final product is fit for purpose. The firm will make sure a customer’s floor is prepared fully before the installation to achieve the best result possible, plus the company will even provide cleaning and maintenance advice to keep the new floor looking great for years to come. Recently, Victoria Road Carpets was recognised in the UK Enterprise Awards and bestowed with the prestigious title of Most Trusted Flooring Specialists – Scotland. Now, the future for David and the team is to continue their methods, quality and service at the front and centre. “Every job is individual big or small and each will be taken care of. 2022 will be interesting seeing the country coming out of Covid and moving forward.” Contact: David Clark Company: Victoria Road carpets Web Address: www.victoriaroadcarpets.co.uk
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