82 | UK Enterprise Awards 2022 Many public sector workers have chosen to work for umbrella companies over the past few years, many of those companies promising ‘solutions’ that will be detrimental in the long run. But Payments Pro Ltd has crafted a resolution that is both safe and compliant whilst also putting the needs of the customer first. Since its introduction in 2017, Payments Pro has created a wellestablished and highly regarded umbrella payroll service. Its service engages with workers, contractors, and other clients across all business sectors across the UK. Differing from many of its competitors’, it follows the law to the letter and has crafted a fully compliant payroll management company that has services thousands within both the public and private sector. Remaining approachable and cost-efficient, for itself and its clients, whilst aiding in time-consuming pay disputes and other related queries and issues. Payments Pro’s service has grown from simple accountancy and finances into a streamlined payroll management company that services thousands of public and private sector businesses. Shaking off the umbrella payroll sectors’ unscrupulous (and illegal) past to create a fully compliant and effective solution that suits all pay rates, positions, and industries. A model that relies on the expertise and knowledge of the talented lawyers and accountants that form the core of Payments Pro. However, the firm’s impression as a reliable and effective firm comes from the team’s ability to cut the technical jargon and deliver empathetic and transparent support to its clients. The industry knowledge its team has accrued is used to find ways to cut to the chase, providing exactly the information customers need in a way they will understand. A part of this process is assigning each of its contractors an account manager to whom it can reach out. The approach allows for a more personalised and empathetic approach as the client can ask for them by name and work through problems, solutions, and other points of discussion together. Many account managers (and members of the team) coming from customer-facing roles, able to leverage that particular experience and skillset to the benefit of the contractors. Unlike many businesses during the pandemic, the business grew. Having a well-established, cloud-based setup it was well equipped for the new requirements and changes required during the period, its support scheme and infrastructure perfectly positioned Payments Pro to continue to work and grow despite the circumstances. Particularly as it caters to many sectors where key workers are employed, those key workers still required the services the firm provides so growth and continued prosperity were all but expected. The mission of Payments Pro is to support and offer reassurance to agency workers, even during an uncertain time. All whilst remaining strictly Apr22588 Best Umbrella Payroll Solution 2022 & Customer Service Excellence Award 2022 in line with HMRC and IR35 requirements. The consistency in putting the customer’s needs and its legal requirements above all are why the awards for Best Umbrella Payroll Solution 2022 & Customer Service Excellence Award 2022 rightfully belong to Payments Pro Ltd. Its continued commitment to doing efficient and effective work, whilst making sure everyone involved is being properly serviced and looked out for, makes it shine brighter than all others. Contact: Georgina Paige Company: Payments Pro Ltd Web Address: paymentspro.co.uk Payments Pro’s service has grown from simple accountancy and finances into a streamlined payroll management company that services thousands of public and private sector businesses.
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