131 | UK Enterprise Awards 2023 May23406 Best Managed IT Services Provider 2023 – Shropshire Telford-based company WISP IT likes to do things differently. The company is a strategic partner to the SME sector and prides itself in providing an unparalleled customer experience. In today’s ever-evolving technology landscape, the team at WISP provide expertise, guidance and innovative solutions you and your business can rely on. Founded in 2020, WISP IT is the brainchild of founders Dan Patch and Rich Hyde. Having extensive knowledge and experience in the IT world, the pair had both witnessed the poor treatment of smaller customers by larger managed service and IT providers. Rich explains, “We’ve seen first-hand how consolidation through merger and acquisition in the sector devalues SME clients. Larger customers present the best opportunity to meet the more aggressive sales and revenue targets. These clients monopolise resources by leveraging their financial clout and small businesses are de-prioritised. That’s why, when we founded WISP, we had one specific motive – to be a true technology champion for small businesses.” When competing for time and attention with larger corporate clients, small businesses often experience substandard service. Slow response and resolution times leave them feeling like they’re at the bottom of the list. Continual changes to key points of contact make it difficult to maintain or even build a working relationship. And account managers seem more concerned with their sales targets than providing the customer with what they need. Dan and Rich grew tired of seeing smaller businesses parting with ever-larger sums for substandard support. This motivated them to offer a service where every client has top priority. Rich explains, “It’s not acceptable if your clients only feel important at contract renewal. At WISP we’re the true IT champion of small businesses. We guarantee our response times, and each client partnership is overseen by us. Clients have direct access to us at any time. No one at WISP works on commission and we structure our pricing around small company budgets. We offer variable contract lengths and insist on transparent, easy-to-understand pricing and billing. “We’re developing our business through the longevity of our customer relationships. We’re not seeking ever larger customers. We don’t believe that a true technology partnership specifically for small businesses really existed before WISP.” WISP offers clients a range of services including strategic IT consultancy, managed security, a reliable and responsive IT service desk, cloud resources, and IT migrations. The company takes a proactive approach to IT management, with clients often experiencing a drastic reduction in the number of IT tickets raised. This, combined with WISP’s efficient service and competitive pricing, regularly delivers savings of up to 40% when compared with their clients’ previous providers. At the moment, Dan and Rich are noticing that small businesses are beginning to take a more active interest in security solutions. Compliance requirements and accreditations such as Cyber Essentials Plus and ISO 27001 are high on the agenda. WISP is able to assess each client’s security rating and make recommendations that will get clients where they need to be. WISP then monitors and maintains the IT infrastructure, making sure they address any updates to security criteria in a timely fashion. Although the company already offers a wealth of IT services, WISP is not standing still. The company is bringing onboard new telecommunications services including broadband, leased lines and SIM card plans. WISP also plans to increase its VOIP offerings. Dan says, “We’ve also recently designed a managed security service. It offers advanced security monitoring and protection of user accounts and SharePoint data as well as local networks. The package includes access to the WISP Incident Response Team, monthly reports and meetings. There are a host of additional options too. To create the ultimate bespoke security offering, clients can include advanced endpoint protection, advanced e-mail protection, dark web monitoring, user security training and much more.” To find out more, please visit WISP IT’s website today. Company: WISP IT Email: hello@WispIT.net Web Address: https://www.WispIT.net
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