34 | UK Enterprise Awards 2023 Apr23402 Best Bespoke Facility Management Services 2023 - Cheltenham Based in Gloucestershire, St. James Facility Management Ltd. delivers bespoke property services such as cleaning, security, maintenance, chauffeuring, and pet sitting, serving both corporate and private clients. To benefit the businesses and individuals it serves, the company is committed to maximising the quality of its work. Here, we take a detailed look at its offerings and how it works to consistently deliver excellence. For over three decades, Michael Judge worked in the security sector, providing a diverse client base with detailed threat assessments and cost-effective security solutions to effectively identify and counter any threats. He also gained extensive experience delivering security operations and training packages on behalf of governments and private clients across the world. Following this impressive career, Michael was inspired to found St. James Facility Management in order to improve people’s lives and boost businesses’ productivity. To do this, the company offers a range of 5-star services to corporate and private clients across Gloucestershire and the Cotswolds. Firstly, the company provides commercial and domestic cleaning services, run by professionals who aspire to achieve the highest standards. Its offerings include housekeeping, regular cleaning, deep cleaning, one-off spring cleans, end of tenancy cleaning, contract and office cleaning, build cleans, and apartment block cleaning. Secondly, St. James Facility Management delivers security services such as mobile patrols, static guarding, loss prevention, gate house duties, retail security, CCTV monitoring, corporate security, and security training courses. All of the company’s security officers are highly trained in areas such as search awareness, surveillance, counter surveillance, emergency evacuation, and first aid. Before it takes on any new contracts, it conducts a full risk assessment to identify any notable areas of concern. Thirdly, St. James Facility Management provides property maintenance services, including plumbing, tiling, carpentry, electrical, flooring, painting, decorating, and grounds maintenance. The company maintains the highest level of competence and integrity in the work it does, so it has become a preferred supplier to many, taking on a range of essential and aesthetic jobs. Lastly, St. James Facility Management’s personal services include luxury chauffeuring, security driving, house sitting, and pet care. The company’s premium chauffeur services are available at any hour all year round, delivered by professional drivers who are utterly committed to ensuring that every journey is as secure, comfortable, and relaxing as possible. Its house and animal sitting services have also been hugely successful, always delivered with a primary focus on security, discretion, and reliability. Many of St. James Facility Management’s services are used by corporate entities as well as individual private clients. In recent years, businesses have started to favour outsourcing various non-core business functions in order to free up company employees to focus on their primary tasks. The outsourcing of facility management services is successfully used in various sectors, including the public sector, retail, professional services, healthcare, technology, logistics, manufacturing, and education. By working with a specialist service provider like St. James Facility Management, companies can focus on the core aspects of their business, boosting their overall operational efficiency. As well as this, they can trust that all tasks will be completed by experts, meaning that work will be done to a much higher standard and in a more efficient manner. Facility management is a demanding and dynamic profession. Those who work in the industry are likely to face consistent professional, interpersonal, and even emotional demands on a daily basis. A good facility manager learns to tackle these demands while continuing to serve the changing needs of their workforce. To this end, St. James Facility Management prioritises its demonstration of a number of key competencies. Firstly, it strives for technological creativity. When facing a multitude of new challenges every day, it is essential for facility managers to have the ability to seek creative solutions. Similarly, they must be adaptable and able to handle urgent situations in a cool, calm, and collected manner. Furthermore, facility managers must demonstrate a great deal of compassion and empathy. Many of their responsibilities focus on creating a happier and healthier working environment, so they must be able to put themselves in the shoes of their workers. This is essential for avoiding employee burnout and creating a more innovative, inclusive, and engaged workplace. Lastly, Michael believes in taking a data-driven approach to running his facility management business. He strives to add value by analysing things like facility spend, contractor performance, and quality of service. He then sets out to proactively identify cost outliers and specific areas for improvement. This is key to delivering the best standard of service to clients. As a result of the outstanding services it provides, St. James Facility Management has garnered an impressive 4.3-star rating on Trustpilot. Reviews praise the professional, skilled, and efficient nature of its security services, as well as the in-depth knowledge and extensive experience reflected in its training programmes. As well as this, corporate and private clients alike highly recommend both its cleaning and security services to others. Considering the abundance of positive feedback it has received, it is no surprise that St. James Facility Management has been awarded Best Bespoke Facility Management Services, Cheltenham, in the UK Enterprise Awards 2023. We congratulate Michael and his team on this accomplishment and wish them the best of luck in all their future endeavours. Contact: Michael Judge Company: St. James Facility Management Web Address: www.sj-facility.co.uk
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