UK Enterprise Awards 2023 | 71 to chance. We train people to round out their skills, so their jobs stay fresh and interesting. “It’s never easy to find the right people, so when we find them it’s a priority to keep them. In recent weeks we have put several people through training on topics including leadership, communication skills, writing skills, IPAF and PASMA , then more personal goals such as helping team members to book and pay for driving tests . One of our owners is a visiting lecturer on leadership at Cranfield School of Management and holds informal fortnightly mini-learning sessions. It gives the team chance to think about something different and make suggestions on how we might improve.” It’s here that Sophie swings the conversation back around to FixTeam’s clients, and their role in shaping the company into what it celebrates today. It almost goes without saying, but to do what FixTeam does requires a lot of trust on the side of the customer. “Whether we are working for our developer clients, or for our HomeStars customers, the one thing they have in common is that we are being invited into people’s homes. There’s a lot of trust needed for people to do that. Our home is a sanctuary, we need to feel safe and cared for and know that by being there, we are there to make people’s lives more comfortable. Doing simple things well is the backbone of FixTeam’s business. By being polite, protecting people’s property, not leaving a mess, and explaining what we are doing, these are all important aspects of what we do. We can’t thank our customers enough for trusting us to be in their homes.” Best Home Maintenance Company 2023 - South West For the team to be able to create such a trust through a strong internal culture speaks volumes on the company as a whole. It can be no surprise, then, that the future of FixTeam lies in improving on the foundation it has spent years reinforcing and developing, as Sophie discusses in her closing comments. “Going forward we see two major developments for FixTeam; expand our geographic reach for our developer clients and to grow the FixTeam HomeStars domestic division. With our projects in Kent and Lancashire, we have proven ourselves to be more than a local supplier to the construction industry. We have proven our ability to scope and manage projects away from our home based. It’s an exciting development and something that came about by worth of mouth and our reputation for quality work. “On the domestic side, we realised quickly that the sales process is very different and what sort of projects we are good at. 2023 will be all about refining our lead management, domestic project management and getting more referrals. We know that word of mouth is the best marketing tool there is, and we have put some process in place to get our recommendations more widely circulated.” Company Name: FixTeam Ltd Contact Name: Sophie Bennett, Director Address: Unit 21, The Steadings Business Centre, Maisemore, Gloucestershire GL2 8EY Web Address: www.fixteam.co.uk Contact Email: sophie@fixteam.co.uk Telephone Number: 01531 822244
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