99 | UK Enterprise Awards 2023 Apr23413 Real Estate Agent of the Year 2023 (South East): Christopher Wood & SME Customer Experience Excellence Award 2023 It would be a colossal understatement to say that the real estate and property industries are undergoing something of a paradigm shift over recent years, pivoting towards a more technology-driven and oriented space. Christopher Wood Estate Agent understands that more than many of its peers and competitors – we spoke with Chris to find out more about his approach to real estate. Now in its third year since establishment, Christopher Wood Estate Agent has experienced incredibly growth despite what has been, by almost every measurable benchmark, an uncertain couple of years. It acts as a potent testament, then, that the company has succeeded where many others have failed, and thrived in an environment which has proven to be incredibly challenging. But let’s take a closer look at how. What is the company’s secret sauce? Well, as Chris explains, it’s all about offering a personal, modern, proactive, adaptive service. “To meet the ever-changing needs of our clients, we have adapted and now offer a modern and innovative service as a ‘Personal Estate Agent’. Our core focus is on people, and we aim to build long-lasting relationships with our clients by understanding their unique needs and providing tailored 121 services that exceed their expectations. In this digital age, social media marketing has revolutionised the way we make buying decisions and consume video content. “At Christopher Wood Estate Agent, we have embraced this change and are at the forefront of exploring and developing new capabilities to take the industry to a new level. Our unique selling point is our personalised approach, where we offer a service like no other to give the properties that we are lucky enough to market a ‘first-class’ one.” Chris and the team don’t mess around when it comes to setting an impressive standard for service. Of course, many describe their service as exceptional, but reality often falls short of such expectations – not here. Clients can rest assured that they are given truly best-in-class services that will give them every edge in this difficult climate and market we find ourselves collectively in. We’ve been named in the top 50 agents in the world outside of US and Canada - for total value of properties sold in 2022 at eXp UK. I am number 13! (that’s my lucky number too!) eXp realty now has a global network of over 86,000 agents so to make this list was somewhat surreal! In this, Chris explains that he considers the company to have been built on a robust foundation of transparency, client-centricity, and honesty. There’s no smoke screen here, or empty promises with little to no real results. Just hard work. “My unique client benefits as a personal estate agent that only offers a bespoke service to my clients include: One point of contact from market appraisal to completion. No contractual tie in period. I’m all about good relationships and transparency and putting people first! Flexible with appointments evenings and weekends including Sundays if preferred. Professional videos are produced to showcase every home. We are a proud, independent family-run business, with a strong team of experts who share our passion for exceptional customer care. “Our team includes my wife, who is a marketing manager with a wealth of experience in digital marketing, ensuring our social media and online presence is second to none. I focus on building relationships with our clients and ensuring that every aspect of our service exceeds their expectations. And of course, our cat Elsie, who is our head of wellness guru, always ensuring that we maintain a positive, stress-free environment for our team and clients. We work closely with a handpicked team of local photographers, videographers, and editors, as well as trusted mortgage advisors and solicitors who consistently deliver outstanding results. Our focus on building strong relationships with all team members and the local community has been a key factor in our success from the beginning. We are proud to be an independent, family-run business, and we believe that this is reflected in the exceptional level of service we provide to our clients.” The future for Christopher Wood Estate Agents lies very much on continuing this level of service and client satisfaction, though with the added goal of organically expanding its services to include lettings, as Chris explains in more detail in his closing comments. “Our long-term strategy is to continue delivering exceptional levels of service and customer satisfaction to all our clients. We are also exploring the possibility of expanding our services to include a letting department and getting more involved with land and new homes. Additionally, we are passionate about helping others start their own businesses within eXp UK and are committed to providing the support and resources needed to achieve success. Our goal is to continue building strong relationships with our clients and community while growing our business in a sustainable and responsible way.” Company Name: Christopher Wood Estate Agent Contact Name: Chantal Wood, Marketing Manager Address: 42, Nalders Road, Chesham, Bucks, HP5 3DQ Web Address: https://christopherwood.exp.uk.com/ Contact Email: chris@christopher-wood.co.uk Telephone Number: 07917 445629 or 01494 623101 Christopher Wood Estate Agent
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