UK Transport Awards 2023

4 | UK Transport Awards 2023 Feb23019 Best Family-Run Pre-Owned Car Dealership - Essex Whether customers are looking for a compact city car or a vehicle perfect for a large family, Matador Autos stocks cars that suit a wide range of requirements, varying in ages, styles, and prices. The company’s current selection of vehicles available for purchase can be viewed on its website or on Auto Trader. Customers are invited to book a free one-to-one appointment at a convenient time for them to view and test drive their car of interest. Through this, staff are able to focus on one viewing at a time, providing attentive and informative services to ensure customers’ needs are met. Striving to provide an excellent and unique level of service, Matador Autos takes steps to ensure every customer’s experience is one to remember. To do this, the company works hard to guarantee the quality of its stock, making sure all cars are kept inside with batteries charged and healthy, always ready for viewing. Furthermore, to assure clients that their vehicle is in great condition, Matador Autos offers a complimentary vehicle health check, valet service, and one year’s MOT with every purchase. Using proven vehicle sourcing processes, Matador Autos is also able to help clients find their specific dream car, even the most exclusive and high demand makes and models. Although its specialty is sports cars, the company has sold a wide range of other vehicles to date, including highspec, hard-to-find variants of popular cars and extremely rare models. Currently, the UK transport industry is undergoing significant change as technology advances and awareness of sustainability increases, impacting consumer preferences. The adoption of electric vehicles and their increasing popularity with the public has led to the installation of charging infrastructure in many places across the country. Matador Autos strives to stay one step ahead of changing consumer preferences by ensuring its stock is in demand and its prices are always competitive, making it stand out from other dealerships. As a result of the Covid-19 pandemic, more people now work remotely and frequently shop online, resulting in changes to the way in which people choose to travel. The emergence of car-sharing platforms has provided consumers with more flexible and affordable options for transportation. In response to these changes, Matador Autos has identified the shift towards purchasing online and now utilises online platforms to market and sell its vehicles. While in-person viewings can now go ahead in the wake of the pandemic, the company values the time customers take out of their day to visit the dealership, so it makes sure to make its sales process as efficient and simple as possible. As a business which was established in the midst of lockdown, the company has always operated in an unconventional way. Its experiences with adapting to Covid-19 regulations have made it an incredibly resilient business, meaning it is well-equipped to create innovative responses to future changes in the industry. In the UK, businesses selling new cars are facing significant challenges following the pandemic and Brexit. Disruption to the supply chain has resulted in shortages of critical components, leading to production delays and higher costs. Many consumers have been put off by these delays and the higher prices of new cars, meaning they are more likely to buy second hand. As a used car dealership, Matador Autos has been able to capitalise on these developments and has experienced growth as a result. As the business grows, the company aims to stay true to its values as a small family-run enterprise. Firstly, Matador Autos aims to maintain the close relationships between staff as it hires new team members to facilitate business expansion. Secondly, it strives to continue to prioritise customer service over anything else, working hard to maintain its seamless process from purchase to sale. Customer satisfaction is crucial to the company’s success and growth. As a result of its efforts to consistently provide the best experience to all clients, Matador Autos has received a multitude of 5-star reviews online. Customers describe the company’s service as “helpful and Located in Chelmsford, Essex, Matador Autos is a family-run car dealership offering a variety of quality pre-loved cars at the best prices. Catering to everyone from families to first time buyers, the company understands that every customer’s budget and requirements are different. No matter your needs, Matador Autos can help you find the car you are looking for.