Greater London Enterprise Awards 2022

10 | Greater London Enterprise Awards 2022 Jul22619 Best Family-Owned Insulation Business 2022 As one of the UK’s leading insulation specialists, Smartstone Energy Solutions provides its customers with the ability to reduce their energy bills and enjoy a warmer, cosier home as a result. Its services are empathic and sensitive, its staff willing to go above and beyond to help each of them find the energy solution that is right for them, and with a Government-backed grant now available to help families with the cost of such insulation solutions, it is working hard to ensure that no home is left out in the cold. With free home insulation grants now available through a government backed scheme, Smartstone Energy Solutions is able to provide a more accessible way to get a home insulated than ever before. Fundamentally, it works with homeowners, local councils, and leading energy providers in order to help Britain move towards carbon neutrality. Moreover, it strives to give people access to the educational resources of what insulation does, why it’s so important, and where and how a home loses energy, it promotes a better overall literacy rating regarding energy and its domestic loss through its intuitive and user-friendly website. With an in-depth guide, it goes through the most common places that perpetrate heat loss, giving practical and actionable solutions that will help a client to improve their insulation, reduce loss, increase efficiency, and save on monthly bills. Indeed, its free home energy audit helps customers to investigate this further. Far from just directing its customers to its expansive knowledge centre and leaving it at that, its diligent and dedicated staff are more than happy to go over things in-person, either on the phone, through email, or with its free Smartstone Home Energy Audit, something carried out by an independent PAS 2035 Retrofit Certified Assessor. This person being a third-party worker allows clients to build and retain trust in Smartstone as a company, as they can rest assured that the assessor has absolutely no reason to be upselling them in any way. This, alongside the transparent and highly clientfocused way it works in the macro scale, ensures the building of healthy client-company relations. In many ways, the third-party accreditations it boasts help it to build its client base, which earn it more third-party accreditations, which help it to grow even further as a result, creating a healthy and sustainable trajectory to the top of the industry that shows no signs of slowing. Stroma certified, ECMK accredited, and a member of the National Insulation Association, clients can trust the rigorous joining requirements of each of these governing bodies, and are often directed to look up the numerous glowing reviews and testimonials that past clients leave in order to see for themselves why it is such a sector cornerstone. With so many overtly difficult and bloated processes to wrangle when it comes to insulation, Smartstone recognises why so many customers never make it beyond the first hurdle when it comes to insulation. It hopes to be the company that makes these processes obsolete by operating in the way it wishes to see the whole industry do – in short, leading from the front – in order to handle everything from bottom to top, taking the stress out of the proceedings by taking on the brunt of the navigational work. Nominally, it has worked hard to make itself the simple, cost-effective, reliable solution, one that a customer can trust from start to finish, and without any additional unforeseen strings attached. With reduced energy bills as a direct result and a far cosier home, its customers constantly tout Smartstone’s client-focus and its exemplary staff as the reason they use it as their number one insulation solution, recommending it to family, friends, and peers alike in such a way that forms a solid segment of its advertising. It extends its thanks out to every customer who refers it in this fashion. Able to consider each unique aspect of a property, and with new technologies becoming available all the time, each measure opens up a new minefield for customers. It, in essence, takes the stress and complications out of these proceedings by doing all the relevant research for a client, presenting the findings in the context of the home in question in order to make the whole process far more simple, friendly, and undaunting. This also goes for such processes that seem uncomplicated on the surface only because they are hiding numerous hidden depths of overly bloated proceedings, and it hopes to save the customer the irritation, stress, and wasted time of going through finding such things out by only recommending what will work. All of this is handled in its simple 3-step process to bettered energy efficiency. When a client follows this, they will soon find insulation less of a minefield and more of a path, one paved by highly achievable milestones and actionable goals that Smartstone helps them with every step of the way. Firstly, it invites a client to get in touch. Its team of passionate and professional people work hard to arrange a day and time that is suitable for the client, working to their schedule as the utmost priority to figure out when an independent assessor can come around and get a good look at the house in question, giving a full assessment as standard. This typically lasts about an hour. This done, Smartstone will collate the data in order to discover the home’s vulnerable spots. Its auditor will be able to tell Smartstone exactly where the potential problems are, give recommendations specific to the property, and come up with cost estimations on what certain measures would be best and how much they would each be to implement. Smartstone will then present these findings to the client, with a costbenefit analysis of any installation costs against potential savings, again aided by the auditor who has been working with the client along the way. Then, all the client has to do is enjoy their warmer, more efficient, cosier home, and Smartstone’s work is done. Having aided many clients in this way over the years, and continuing to do so in the future, this company is excited to keep working hard for its clients, delivering the best insulation solutions with the lowest costs and least hassle. Company: Smartstone Energy Solutions Contact: Gary Hanson Website: