Midlands Enterprise Awards 2021

64 | Midlands Enterprise Awards 2021 selling and only know as much information about them as their customers do, which is just the description found on the product page. When GardenSite gets new products into the show site, it encourages all its staff to spend some time exploring the product. With some brand suppliers, GardenSite also has its representatives attend the show site to host mini-training sessions with staff on the features and benefits of such new products. It’s the small details that make the difference and which its customers appreciate. GardenSite is always looking for new brands and suppliers of garden-related products to enhance its offering to customers. Within the next five years, it hopes to grow its range from 12,000 products to around 20,000 products - giving customers even more choices at great prices. As for the remainder of 2021, Christmas products are a big focus for GardenSite. It has started preparing; it is currently setting up its Christmas show site and prepping its online product range for the 2021 Christmas range, including Christmas trees, lights, and decorations. Let the festivities begin! Company: GardenSite Name: David Coton Email: customercare@gardensite.co.uk Web Address: https://www.gardensite.co.uk Address: 211-213 Chester Road, Sutton Coldfield, West Midland, B73 5BD Telephone: 0121 355 7701 GardenSite, the winner of the Best Garden Structures & Business Growth Excellence Award 2021, is an online retailer dedicated to offering high-quality garden products at the keenest prices since 1999. It provides a vast range of brands, with over 12,000 product lines to buy online with nationwide delivery across the UK. GardenSite is an independent, family- run business, run by real people, many of whom enjoy gardening as a hobby and have authentic knowledge about its products. Proud to be one of the longest-running garden retailers online, GardenSite have been around since 1999, back before broadband and when dial-up was the standard way to browse the internet. The company’s core values consist of trust, confidence, and customer service, as it strives for all its customers to have the best possible experience when shopping online with GardenSite. Additionally, GardenSite believes in good old-fashioned, quality customer service from start to finish. It treats every customer as a customer, with a personalised response to any queries, unlike other businesses that treat their customers simply as an ‘order number’. Since the start of Covid-19, GardenSite has seen a nationwide increase in demand for greenhouses to grow their products. In addition, with the pandemic leading people to spend more time at home, whether that be from isolating, working from home or due to the lack of ability to travel abroad, people have been turning to garden and making the most of their outdoor space. GardenSite believes that being in the Midlands and an almost central location within mainland England offers the company a diverse delivery range across the UK. Its show site is also accessible to a broad scope of customers, being between one and two and half hours away from other major cities, including London, Nottingham, Liverpool, and Manchester. GardenSite has had Best Garden Structures & Accessories Supplier 2021 & Business Growth Excellence Award 2021 many customers travel to their show site in order to see a product on display in which they have been interested in purchasing, but wanted to see in person first. In a world where the majority of us are now buying products online, GardenSite still lets customers see and get to know the product face-to-face. Plus, it also makes a great day out to sightsee around the city of Birmingham. Many employees of online retailers never actually get to see or touch the products that they’re Jul21665