100 | Northern Enterprise Awards 2022 As a facilities and building maintenance service provider offering planned and reactive maintenance services to businesses of all sizes, Art of Maintenance Ltd takes away the hassle of maintaining a business. The firm offers support that is tailored to each customer’s needs with the range of services that can be provided falling into four main categories: reactive works (operating a 24/7 helpdesk to deliver general building maintenance and complete mechanical and electrical works); planned preventative maintenance (providing comprehensive tailored asset maintenance schedules to meet clients’ requirements); facilities management solutions (offering integrated building maintenance, M&E and wider support services to clients); and dilapidation and recommissioning (delivering dilapidation and restoration works from small scale office suites to multi-let serviced office spaces, assisting with the smooth transition between tenants or initial space set-up). With core values of integrity, communication, passion, and excellence, Art of Maintenance’s mission is to provide complete and professional solutions for all building maintenance and facilities management requirements. “Although there have been changes since we were established, the essence of how we work remains the same with an emphasis on communication as key to what we do, ensuring the best service to our clients at all times,” explains Company Director, Lorna Waterworth. “We feel the emphasis we put on communication within our business is what sets us apart from others in our field. Customers have their own dedicated service coordinator that deals with their day-to-day enquires from start to finish.” Whilst this isn’t an approach usually taken by facilities maintenance providers, Lorna and the team feel proud that this is what makes the difference when trying to deliver a high level of customer satisfaction at all times. She says, “We pride ourselves on always ensuring somebody is there at the end of the phone to update on all works carried out and solve any issues.” Having a strong small core team but with a wide access to a number of specialist partners means that Art of Maintenance can provide expertise when required in specialist areas. Being reactive and flexible is also an approach which is really important to the company in order to ensure that it meets SLA attendance requirements. Recently, in recognition of its hard work and its customer-centric focus, Art of Maintenance was bestowed with the prestigious title of Best Nationwide Niche M&E & Facilities Maintenance Service Provider 2022 in the SME News Northern Enterprise Awards. Now, as Lorna explains, the future is looking very bright indeed for the Salford-based company, which will see it upscaling its structure and ensuring that it has the right people in place to continue to grow, as well as a number of new projects in development. “The new year will see a number of new positions becoming available, from engineer roles through to deepening the strength of the office function,” she enthuses. “We are looking to produce maps of a building’s BMS system and also putting together fully comprehensive 10-year PPM reports. Providing landlords and property owners with these onsite surveys and future work forecasts allows them to remain in control of their budgets and thus foresee any future problems that may occur.” Nov22026 Best Nationwide Niche M&E & Facilities Maintenance Service Provider 2022 Contact: Lorna Waterworth Company: Art of Maintenance Ltd Web Address: www.artofmaintenance.co.uk Art of Maintenance Ltd provide property maintenance solutions for commercial property owners throughout the UK. We find out more about the company from Director, Lorna Waterworth, as it is rewarded in the Northern Enterprise Awards 2022.
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