60 | Northern Enterprise Awards 2022 Most Client-Focused Healthcare Recruitment Agency - Leeds Healthcare in the UK is constantly evolving to better serve patients and communities. But let’s face it – evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. Enter MedCare HQ: a trailblazer in service formation and support; a team that pushes themselves to consistently deliver the highest standards of performance; a team that truly believes that achieving excellence is nothing more than a great start. Since its establishment over three years ago, MedCare has grown at an impressive rate with both external placements and internal staff members increasing significantly. Managing Director and co-owner, Percy Jones Jr tells us, “Through our family of businesses, including TrainTheTrainee UK and MedCare Healthcare Global, we’re constantly expanding the MedCare Health Group family of companies.” Every week, the agency supplies thousands of hours of short notice bookings to clients by adopting three simple principles: provide the best competitive wages, training, and resources so staff can confidently do their jobs; develop relationships with staff and customers to deliver a shared standard; and continuously review and improve procedures to ensure it is operating efficiently. This comes with a quality managed bookings service that includes: vetted, trained, and uniformed employees; a single point of contact with a clear escalation process; quality inspections by area management; and a complete client information pack detailing MedCare’s service with regular updates. MedCare adopts a rigorous approach to candidate vetting, having recognised the importance of supplying high quality, well trained, and compliant staff to work with its clients and build on its vision to be an “anchor to high quality care through innovation and modern technology”. It was this vision and business growth that inspired MedCare to look at a more time-efficient and effective way of running the business and ultimately led it to working with the temporary recruitment CRM software, Flo. Percy Jr tells us, “Making a transition to a new system is always challenging as there are so many changes that have to be made. For MedCare, it meant learning new methods for candidate registration, a revised booking process, and changes in payroll and invoice processing. The key was to be able to transition to Flo whilst maintaining the high standards of service delivery expected by their clients.” Key to MedCare’s operations is good two-way communication, with Team Leader, Kwame Wright having worked closely with Flo’s training manager, Paul in all aspects of the system transition, fundamentally taking on the role of super user to support other MedCare staff. With a strengthening relationship, further discussions with Flo’s Director, Phil and BDM, Kareena have secured both payroll, accounting, and financing agreements. This will save MedCare both time and money and allow it to focus on its core services, without the stress associated with managing the back office. It really encapsulates a well-used but still valuable concept of win-win. Ultimately, one of the strengths of the MedCare team is the obvious passion for what they do, which is never more apparent than when you talk to Percy Jr and co-owner, Natasha. This passion has filtered through to the whole team at MedCare and has been instrumental in making the change to the Flo systems a very smooth one. If you’d like to join MedCare, you’ll be part of a 130-strong team. The more you learn about the agency’s approach, the more you’ll appreciate the career opportunities that it can provide for you. Company: MedCareHQ Ltd Contact: Percy Jones Jr Email: percyjones@medcarehq.com Website: www.medcarehq.com MedCare HQ is an award-winning healthcare recruitment agency based in Leeds, West Yorkshire, which specialises in providing highly qualified, experienced staff to its clients across the UK. It prides itself on offering an outstanding service with an excellent managerial structure boasting 16 years’ experience.
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